- Report: #622835
Report - Rebuttal - Arbitrate
Complaint Review: Consumer Cellular
Consumer Cellular16260 SW Upper Boones FY Road Tigard, Oregon United States of America
Consumer Cellular Beware of Consumer Cellular Tigard, Oregon
*Author of original report: Done deal
*Author of original report: Finally....closure!
*Author of original report: The BBB at its best!
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I initiated cellular service with Consumer Cellular. On 7-9-2010 I received two Motorola EM330 cell phones. On 7-12 one phone locked up. Upon advice, I removed the battery to reboot the phone. When doing so, the battery door latch became disengaged from the phone body. I then advised Consumer Cellular of this event. I was IMMEDIATELY told :now youll have to buy a new phone. Thats a direct quote. Phone less than four days old? The Buy a new phone statement made at least 8 times as I worked my way up the staff levels of customer support. I was ultimately able to reinstall the battery cover latch button, and decided I had made a grave mistake of choosing Consumer Cellular, and elected to return everything per the terms of their 45 day return policy. [continued below]....
Unbelievably, I was then told in no uncertain, terse terms: We wont accept the one phone back. We dont accept broken phones for return. You can keep that phone, its yours now.
The phone WAS NOT BROKEN ! I had never described the phone as broken, only that the battery cover latch had become disengaged. I had already managed to successfully reinstall the latch release button.
Their oratory during the sales pitch was filled with accolades of self-praise as to what a great service they provided, how they were the no argument cellular provider. Were different.
Different they ARE! I have never witnessed such a Jekyll / Hyde transformation of any entity in my life. The mood went from kissy-kissy (for lack of better term) to outright acerbic, rude, and irresponsible dialogue in the transition from sale to service issue.
Actually the Motorola EM330 was a poor choice, being cheaply made and overly fragile. Doubly so when dealing with a cell provider with the post sale policies of Consumer Cellular.
This report was posted on Ripoff Report on 07/13/2010 05:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Consumer-Cellular/Tigard-Oregon-97224/Consumer-Cellular-Beware-of-Consumer-Cellular-Tigard-Oregon-622835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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