- Report: #317589
Report - Rebuttal - Arbitrate
Complaint Review: Consumer Depot
Consumer Depot3332 Powell Ave Nashville, Tennessee U.S.A.
Consumer Depot 2 defective items, won't honor return policy Nashville Tennessee
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Replacement items will be shipped after the defective item is received and inspected by Consumer Depot's Returns Department.
I then contacted them to question this policy. They returned my message by indicating that I would "most likely" get a refund. Which does me no good, in fact I lose even more money on this deal.
I then contacted them again, to question their policy and indicate my frustration. I was then told that they did not know what the RMA dept would do until I sent the unit back -- I guess roll the dice & gamble!!
I again contacted them to inquire about how to speak directly to the RMA Dept. in which I was told that there was no way to do that.
Now I am pretty much stuck with something that is broken or pay $7 to send it back to get a refund of $15 after spending $28 (+$7 return ship) - I am going to attempt to see if Sirius will repair the unit under warranty- Wish me luck!!
2ndly, I purchased a Samsung MiniDV camcorder, Tested & working. Well, that much is true -- it does work, just places many pixelated boxes all over your recording. I guess no one said it had to work perfectly!! At this point of things, I didn't even try to deal with Consumer Depot. I filled out some things on Samsungs web site & sent it away for warranty repair. At this time I'm waiting to hear from them.
In conclusion, I am through with this company. I will tell all my friends & family to avoid this scam of a business. I think their tactics are low and deceitful. I hope they lose their lawsuit and get shut down!!!
This report was posted on Ripoff Report on 03/13/2008 11:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Consumer-Depot/Nashville-Tennessee/Consumer-Depot-2-defective-items-wont-honor-return-policy-Nashville-Tennessee-317589. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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