• Report: #848638

Complaint Review: Consumer Direct Warranty Services

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  • Submitted: Sun, March 04, 2012
  • Updated: Wed, November 14, 2012

  • Reported By: Gordon — Beaumont California United States of America
Consumer Direct Warranty Services
2232 S Nellis Blvd Ste 174 Las Vegas, Nevada United States of America

Consumer Direct Warranty Services Denied claim on covered item after purchase of Extended Warranty. Company out of Business now also. Las Vegas, Nevada

*Consumer Comment: RipOff 2

*Consumer Suggestion: File, File, File with the BBB

*Consumer Suggestion: File a BBB complaint

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I purchased an extended warranty from Consumer Direct Warranty Services on Oct.17 2008 for the amount of $2,465, the DirectChoice plan, top of the line, and also financed through Mepco Financial Corp. I filed a claim on May 26 2010 when my air conditioning went out.     My local repair shop faxed the needed repairs to CDWS and the repair was denied Exclusion-worn/burnt/not broken was the reason and also a non-covered condition under my program agreement. I called the CDWS rep and told me no again and stated NOT BROKEN.  I told her that according to my contract that the compressor, condenser, evaporator and orifice tube were all covered under what I read, again the rep said no. I told the rep all that I wanted is what I paid for. I finally just let it go.                                                                                                                          

In Jan. 2010 my fuel pump went out and as I was being towed to my local repair shop I called CDWS since all I had on me was the claim card and was unsure if this condition was covered, but the contact number was out of service.     When I arrived home I was able to check my warranty booklet with additional contact numbers, ALL the numbers I tried were also out of service. I then went online to see if I could get contact and what I found was pages and pages of complaints for both CDWS and Mepco Financial Corp...I now knew I had been ripped off.

This report was posted on Ripoff Report on 03/04/2012 05:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Consumer-Direct-Warranty-Services/Las-Vegas-Nevada-89104/Consumer-Direct-Warranty-Services-Denied-claim-on-covered-item-after-purchase-of-Extended-848638. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

RipOff 2

AUTHOR: Deb - (United States of America)

I to have been ripped off by CDWS (Consumer Direct Warranty Services). I purchased a car warranty from them in 1/7/2009 and my car is still under warranty for repairs that I need to my 2007 Chrysler 300, so please add me to your list to get ANY solutions (repaired, another 100% horoned warranty, 100% refund) to this unfair treatment we DO NOT deserve.  
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#2 Consumer Suggestion

File, File, File with the BBB

AUTHOR: kt - (United States of America)

File a complaint with the BBB, they have a giant lawsuit against this disgrace of a company. Anything you can do to get the awareness out there do it! The more consumers we get the better the out come, Good luck to everyone!
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#3 Consumer Suggestion

File a BBB complaint

AUTHOR: kt - (United States of America)

To anyone out there who has had anything to do with CDWS or consumer direct warranty services: This place is a total ripoff, File your complaint with the BBB IMMEDIATELY, I work for a company that quit selling their policies bc they are a joke and we refused to be a part of that.

 For our customers who still hold their policies we are helping them get a new policy with an A+ rated company that doesnt deny claims "just because". So please file if you haven't already and lets nail these bastards to the wall! No one should be treated this way.
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