- Report: #228752
Report - Rebuttal - Arbitrate
Complaint Review: Consumer Loyalty Group - Onlinesupplier.com
Consumer Loyalty Group - Onlinesupplier.com30 S. La Patera Lane #7 Goleta, California U.S.A.
Consumer Loyalty Group - Onlinesupplier.com ripoff dishonest fraud fraudulent billing bad business scam fake false cheat Goleta California
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The premise is that you pay $1.95 for an intro kit. You may or may not ever receive the kit. People call and when you tell them to cancel the service they don't. Then they bill you $49.95 without providing any goods or serivces... because you didn't cancel within 14 days.
I spent hours on the phone trying to have the full amount of the charge reversed. I spoke with a manager, Raul, who would only give me his employee# 1904. They would only refund $24.95, not the full amount. He want to argue semantics, legal wording, etc. I told him that was not a good way to maitain customers. He said I was no longer a customer and a portion of my membership fee would be refunded. I called him about 3 or 4 times and could not get any further. He would not let me talk to his manager, Jose employee #2898.
I finally looked up the company's information on the BBB and got the managers name and phone #.
Jose Guardiola 866 622 9983. I explained the situation and he refunded my the full amount.
I hope no one else will get ripped off like we did, at least we got our money back, it only took about 3 hours of phone calls. They probably paid their employees more than that for all of their time I took up. 3 hours at $10/hr is $30, you would think they would do the math.
This report was posted on Ripoff Report on 01/04/2007 03:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Consumer-Loyalty-Group-Onlinesuppliercom/Goleta-California-95670/Consumer-Loyalty-Group-Onlinesuppliercom-ripoff-dishonest-fraud-fraudulent-billing-bad-228752. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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