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  • Report: #511595

Complaint Review: Consumer Relations Group

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  • Submitted: Mon, October 19, 2009
  • Updated: Wed, August 28, 2013

  • Reported By: Danielle — Baltimore Maryland USA
Consumer Relations Group
P.O. Box 19729 Irvine, California United States of America

Consumer Relations Group - Freecreditreport.com How can you order something when you never press submit? And there's no contact person at CRG but someone is collecting the money. Complete Scammers and they know it. Irvine California

*REBUTTAL Individual responds: Ripoff..charged my debit card without authorization

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I was recently on Freecreditreport.com and contacted a rep. about the credit report offered at $14.95.  Was told that there was a monthly fee associated with that particular item and log into my account and look around.  Logged into my account and was browsing the site when I clicked a link for more info...next thing you know, it says "order being submitted".  I immediately contacted the customer service line and was told there was nothing they could do because I submitted the order.  After arguing with them because they were playing "dumb", I was given CRG's fax number and address.  Told that they are the only ones that can do something about the issues.  Something is highly suspect about this company.  They have no contact number but they have someone collecting stolen fees.  I've faxed a letter to them and have yet to hear back.

This report was posted on Ripoff Report on 10/19/2009 11:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Consumer-Relations-Group/Irvine-California-92632/Consumer-Relations-Group-Freecreditreportcom-How-can-you-order-something-when-you-never-511595. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 REBUTTAL Individual responds

Ripoff..charged my debit card without authorization

AUTHOR: Armando Bahena - ()

On Friday August 23rd 2013 I went on the internet to retrieve my credit report from www.creditreport.com  800-220-2626. I agreed to pay $1.00 and free trial for 10 days only.. and I read the agreement it also said if I don’t call to cancel after my trial period then I will be automatically charged $12.95.


Two hours later I found out that my CME Federal Credit Union Debit card was charged $32.95??  I called creditreport.com and I complained and I told them I immediately needed the $32.95 put that back in my bank because otherwise they will have to pay the $35.00 fee insufficient funds overdraft fee. My bank put $32.95 on hold from Friday to Monday. I was on the phone with them for at least 30-45 minutes. I don’t have a job and I only had about $50.00 on my bank account.


Why would I spend $32.95? Ok on Monday August 26th I first thing in the morning and I look in my bank account and I got very upset and called my bank and they told me they cannot do anything about it since it was not their error. So then I call creditreport.com and I was complaining. I called them in two occasions. First I talked to Marny Ref# 335649667 and she gave me the fax number to Consumer Related Group. I call again for more information and I talked to Mike Corporate Id# 66518.


I am not responsibly for the overdraft of $35.00 dollars and I will not pay it. I need my money back and I don’t deserve this. Why are companies doing this? Their was no confirmation and they had no authorization to take this money. All I wanted is to see my credit score because I am starting to reconstruct my credit since it is not that good. I wanted their service but now I don’t. I would appreciate a call back and please let me know when I am getting my $35.00 back in my bank account or mailed to me.

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