- Report: #839368
Report - Rebuttal - Arbitrate
Complaint Review: Consumer Resource Network
Consumer Resource NetworkInglewood, California United States of America
Consumer Resource Network Kohl Group LLC Agreed to a monthly subscription of 29.99. Charged me almost $240 in various charges over two months Inglewood, California
*Author of original report: Update/ Continuation
I signed up for what I was told would be a one free month trial with 1.99 charged for shipping and handling of the lists. I was told i needed to cancel by January 2nd 2012 or I would be charged a monthly fee of 29.99.
We still have not found a home we wanted so I kept he membership thinking $30 was not a bad price. I looked at my credit card statement a few days ago and found they have subsequently charged me nearly $240 from four different services over two months that I never agreed to. I only agreed to the CRN membership of 29.99.
I called them the other day and got a woman in customer service that said she canceled my service and that I would receive a refund. Then she said there needed to be an investigation into the recorded conversation? And said she would call me by february 18 or I could call her back at that same number. How am I supposed to talk to a specific representative when their customer service calls are pooled? I could barely understand her between the accent and how quickly she was talking.
I then started looking up lawsuits against them online and came to this site to see the same problems happening to other people and felt I needed to file my own report. Currently I am still waiting to see if they call me back. Though I will be canceling my credit card regardless.
This report was posted on Ripoff Report on 02/15/2012 04:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Consumer-Resource-Network/Inglewood-California-90301/Consumer-Resource-Network-Kohl-Group-LLC-Agreed-to-a-monthly-subscription-of-2999-Charge-839368. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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