- Report: #893435
Complaint Review: Consumer Safety Technology
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| Consumer Safety Technology 10520 Hickman Road, Suite F
des Moines, Iowa United States of America |
|
Consumer Safety Technology CST, Intoxalock Rude, Arrogant, difficult to reach des Moines, Iowa
*Consumer Comment: Arrogant arringdale loses in ma court
*UPDATE Employee: Intoxalock
*Consumer Suggestion: You can stand up for yourself believe it or not
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i was a client of intoxalock for two years. i was forced to sign a lease, and forced give them my credit card information so that they could take my monthly payment. according to the lease, my monthly payment was to be the same every month. this was not the case however... CST assessed additional "cleaning fees", and "shipping fees". i never knew each month how much they were going to take out of my checking account.
in addition, when i needed to reach someone at CST, for example, to schedule my next monthly check-in, many numerous times, i was on hold for 30+ minutes. i had NO choice but to wait. there was a deadline for scheduling those monthly appointments.
Each time i called, i was put on hold, where i was subjected to their "hints/tips" for using the intoxalock in cold weather, even in july. and the recording would repeatedly interrupt itself to tell me there was an unusually high call volume and to please be patient. over, and over, and over.
The "customer service" person would finally take my call and talk in a tone as if i was doing something wrong.
in addition, when i needed to reach someone at CST, for example, to schedule my next monthly check-in, many numerous times, i was on hold for 30+ minutes. i had NO choice but to wait. there was a deadline for scheduling those monthly appointments.
Each time i called, i was put on hold, where i was subjected to their "hints/tips" for using the intoxalock in cold weather, even in july. and the recording would repeatedly interrupt itself to tell me there was an unusually high call volume and to please be patient. over, and over, and over.
The "customer service" person would finally take my call and talk in a tone as if i was doing something wrong.
This report was posted on Ripoff Report on 06/05/2012 06:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Consumer-Safety-Technology/des-Moines-Iowa-/Consumer-Safety-Technology-CST-Intoxalock-Rude-Arrogant-difficult-to-reach-des-Moines-893435. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
Arrogant arringdale loses in ma court
AUTHOR: Bryan Dargie - (United States of America)
SUBMITTED: Wednesday, January 23, 2013
The best day, a jury found Cst in breach of warranty for false positive readings on several devices, no doubt these people at CST with no human decency will appeal, I will bring them to their knees and you should too. If you have had trouble with them , file a small claim suit, and make the that most arrogant a hole I've ever encountered in my life pay. Will keep you all posted, Man from Massachusetts
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What's this? #2 UPDATE Employee
Intoxalock
AUTHOR: IntoxalockbyCST - (United States of America)
SUBMITTED: Tuesday, July 24, 2012
Hello Montrose,
My name is Jules, I work for Intoxalock and I would like to address your concerns. I apologize for the service you received. We never want any customer to feel they were treated the way you are describing. We also understand that having this type of device installed can be a lifestyle change for any person and it is our goal to make each and every one of our clients experiences with the Intoxalock as seamless and smooth as possible.
The Intoxalock, as well as any other ignition interlock device or equipment that is leased, does require a legal lease document to be signed before it can be installed. This precaution is in place to protect both you and our device. In regards to your comments on additional fees being charged to your account; the costs that were itemized at the top of your lease document does include our cleaning/damage fee for the period of your lease and the payment amount would be the same agreed to amount each month. However, if you were subject to additional fees outside of our control, such as a lock out violation charges or if you requested expedited shipping for any reason on a recalibration or lock out, those would be additional amounts to your standard monthly fee. In addition, there is a $3 damage fee per device so if you requested to replace your device prior to your set schedule, that charge would also be implemented. You can find detailed information regarding your specific account in Section 4 of your lease terms.
I also apologize for the wait time you described with using our phone system; we constantly strive to reduce the hold time for customers. We have recently implemented extended hours Monday through Friday, by opening at 7 a.m. and now closing at 9 p.m. CST. We are also now open from 9 a.m. to 5 p.m. CST on Saturdays. It is our hope that this will help to reduce reports of high call volume on certain days or time periods. In addition, thank you for your comments regarding our driving tips during your hold time. You make a valid point about winter driving tips in July, and we will make every effort to update these messages with information that is useful each time of year.
Again, I apologize for any inconveniences you have experienced and I invite you to please contact me at 877-777-5020 if you would like to further discuss your situation.
My name is Jules, I work for Intoxalock and I would like to address your concerns. I apologize for the service you received. We never want any customer to feel they were treated the way you are describing. We also understand that having this type of device installed can be a lifestyle change for any person and it is our goal to make each and every one of our clients experiences with the Intoxalock as seamless and smooth as possible.
The Intoxalock, as well as any other ignition interlock device or equipment that is leased, does require a legal lease document to be signed before it can be installed. This precaution is in place to protect both you and our device. In regards to your comments on additional fees being charged to your account; the costs that were itemized at the top of your lease document does include our cleaning/damage fee for the period of your lease and the payment amount would be the same agreed to amount each month. However, if you were subject to additional fees outside of our control, such as a lock out violation charges or if you requested expedited shipping for any reason on a recalibration or lock out, those would be additional amounts to your standard monthly fee. In addition, there is a $3 damage fee per device so if you requested to replace your device prior to your set schedule, that charge would also be implemented. You can find detailed information regarding your specific account in Section 4 of your lease terms.
I also apologize for the wait time you described with using our phone system; we constantly strive to reduce the hold time for customers. We have recently implemented extended hours Monday through Friday, by opening at 7 a.m. and now closing at 9 p.m. CST. We are also now open from 9 a.m. to 5 p.m. CST on Saturdays. It is our hope that this will help to reduce reports of high call volume on certain days or time periods. In addition, thank you for your comments regarding our driving tips during your hold time. You make a valid point about winter driving tips in July, and we will make every effort to update these messages with information that is useful each time of year.
Again, I apologize for any inconveniences you have experienced and I invite you to please contact me at 877-777-5020 if you would like to further discuss your situation.
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What's this? #3 Consumer Suggestion
You can stand up for yourself believe it or not
AUTHOR: Randy - (United States of America)
SUBMITTED: Monday, July 02, 2012
I am from Massachusetts I also had many problems with CST company I felt it got to the point where I could keep complaining about or do something about it here are the steps I took for this problem
1. I gave CST in writhing too CEO by E-mail and written letter to CEO Dave Arringdale ( FAX ) a chance to fix any problems and refund all lock-fees which I had 7 lock outs 2. I wrote my Senator.State Rep. Head of Massachusetts DMV and my State Governor offices explaining the problems I was having and my current status which I personally have consume alochol in 7 years. 3. Open a small claims lawsuit agiants CST Company for all lock out fees, towing, and lost wages. 4. Wrote all offices again to dispute any negative feed back trust thier will be some as needed to support my case. 5. Set a fair amount that I felt should be refunded from the start and remain firm on that figure because they try to settle with you once they your serious. 6. In writing demand that all problems with my devices be resolved and calibrated.
I did all this and have to date got most of my money back which over 1400.00 so far I won my small cliams case and have recieve other refunds from CST so there ways to get your money back if we have courage to stand up for ourselves Good Luck. Also I did this with out a lawyer all it cost me 50.00 in court cost and about 22.00 to fax all letters and would open helping the right people
From CST mess with the wrong guy this time
1. I gave CST in writhing too CEO by E-mail and written letter to CEO Dave Arringdale ( FAX ) a chance to fix any problems and refund all lock-fees which I had 7 lock outs 2. I wrote my Senator.State Rep. Head of Massachusetts DMV and my State Governor offices explaining the problems I was having and my current status which I personally have consume alochol in 7 years. 3. Open a small claims lawsuit agiants CST Company for all lock out fees, towing, and lost wages. 4. Wrote all offices again to dispute any negative feed back trust thier will be some as needed to support my case. 5. Set a fair amount that I felt should be refunded from the start and remain firm on that figure because they try to settle with you once they your serious. 6. In writing demand that all problems with my devices be resolved and calibrated.
I did all this and have to date got most of my money back which over 1400.00 so far I won my small cliams case and have recieve other refunds from CST so there ways to get your money back if we have courage to stand up for ourselves Good Luck. Also I did this with out a lawyer all it cost me 50.00 in court cost and about 22.00 to fax all letters and would open helping the right people
From CST mess with the wrong guy this time
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