• Report: #290756

Complaint Review: Consumer Trust Financial

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  • Submitted: Tue, December 11, 2007
  • Updated: Tue, December 11, 2007

  • Reported By:Inglewood California
Consumer Trust Financial
1238A South Highland Ave, Clearwater, Florida 33756 Nationwide U.S.A.

Consumer Trust Financial Stole money from my checking account without my permission. Clearwater Florida *EDitor's Suggestions on how to get your money back into your bank account!

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I was online applying for a payday loan. And I needed money to pay bills. Why would I apply for an online store? When I saw the debit to my account the very next morning. I immediately called the number that was on my statement. They gave me the same story about what I had to do in order to cancel this and get a refund. I did everything they asked and then a few days later I received a letter in the mail stating they needed additional information like a copy of my bank statement showing the debit to my account and the nature of my dispute and my signature. They knew they took the money so why would they need to see all of that. I sent them the information they needed so they could see the debit. By the way When I called I was given a cancellation number the next day.

I mailed this on the 20th of August and now it's the 11th of Dec I have not heard anything. When I called the 800# the lady told me this is what they do . They keep sending letters to people asking for certain things, to holdup payment. My bank also told me since this was a authorized payment as they saw it I had to call the merchant. if this was taken from my credit card i could maybe just have the charge reversed. But since it came directly from my account, I couldn't I'm going to take some of these dispute letters to see what my back will do now. I just found these other disputes on the web.

I am going back to my bank and filing an unauthorized dispute form and have them go after them. I hope they do get caught. I called the 800 # again to see if they received the information they needed and wouldn't you know out of all the letters I sent them they said they never received this one. Also I tried to go on their site to see what is on their store to buy and the website is not good. Why is the Atty General in Fl not doing anything about this. Maybe we need to write them.

Liz
Inglewood, California
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 12/11/2007 06:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Consumer-Trust-Financial/nationwide/Consumer-Trust-Financial-Stole-money-from-my-checking-account-without-my-permission-Clear-290756. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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