- Report: #379168
Report - Rebuttal - Arbitrate
Complaint Review: Consumer Warranty Direct - Dealer Preferred Warranty - Consumer Direct Warranty Service
Consumer Warranty Direct - Dealer Preferred Warranty - Consumer Direct Warranty Serviceconsumerdirectwarranty.com Nationwide U.S.A.
Consumer Warranty Direct - Dealer Preferred Warranty - Consumer Direct Warranty Service, Beware of Extended Vehicle Warranty or Used Car Warranty Unsolicited Phone Call Nationwide
The offer was for an extended warranty for an additional 5 years up to 235K miles. All i had to do was give them my credit card over the phone and they'd process the order and send me a big package with all of the details and the ability to cancel at any time.
I said i wasn't going to give an unsolicited caller my credit card over the phone before checking them out. i asked for a web address and said i'd call back after checking them out. With much reluctance and pressure tactics (if i don't accept the offer now they may not get special approval to offer a warranty for a car that's already past the usual allowed limit of 80k; if i'm used to using my credit card on the internet, then this is the same thing, etc.), the salesman gave me a web address: www.dpwarranties.com. I went to the address and it had nothing to do with warranties.
I confirmed that i had the right address, he said yes, and then i explained that i would be even more uncomfortable giving a credit card to someone who just gave me a web address that has nothing to do with their business. He then said, "oh, we've been having some difficulty with that address." Try this one: "www.cdsnow.com" which led me to the website for Consumer Direct Warranty Service.
I then said, "that's interesting. Your name, "Dealer Preferred Warranty" isn't even mentioned. It says the business sells policies under these names:
Ever the salesman, he still tried to convince me that Dealer Preferred Warranty was part of that group and did i want to put it on Visa or Mastercard?
I said no and then found this website. I don't know if Dealer Preferred Warranty is really part of Consumer Direct Warranty Service, but judging from the other complaints i've seen about CDWS, i wouldn't be surprised. Alternatively, Dealer Preferred Warranty could be another scam outfit.
Bottom line: Beware of the extended auto warranty policies and heavy pressure tactics they use on the phone to try to get your credit card.
los angeles, California
This report was posted on Ripoff Report on 10/07/2008 06:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Consumer-Warranty-Direct-Dealer-Preferred-Warranty-Consumer-Direct-Warranty-Service/nationwide/Consumer-Warranty-Direct-Dealer-Preferred-Warranty-Consumer-Direct-Warranty-Service-B-379168. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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