• Report: #365286

Complaint Review: ConsumerBill

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  • Submitted: Thu, August 21, 2008
  • Updated: Thu, August 21, 2008

  • Reported By:Palmdale California
ConsumerBill
Internet U.S.A.

ConsumerBill This company is a Rip Off and should be prosecuted Internet

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I received a phonecall from this so-called company, to apply for a payday advance loan. The call instructed me to go to their website to complete the application. So as instructed, I went to the site and I started the application. I provided my personal information as instructed, however, I did not complete the process. I never signed any agreement of any sort with this company, I did not give any signatures, etc. I simply stopped the application before completion and exited the website, because it was trying to take me through too many steps,and I started to feel uneasy about the situation. Shortly afterwards, I received notice of unauthorized charges to my checking account, one charge in the amount of 39.95, and one in the amount of 19.95, in which I was also charged a NSF fee from my bank. I was given a bogus phonenumber (888-433-4096) to contact customer services, in which I could not ever get through to a live representative, instead I was directed to their website (ConsumerBill.com), in which I was set up with a so-called live chat person.

I questioned the chat person about the unauthorized charges, and explained to her that I was never prompted to agree to any charges and I never agreed to any. She told me that the charges were for a subscription of some sort that I have no knowledge of and I did not authorize. I insisted that she give me a phonenumber to speak with a live person over the phone, and she gave me another bogus number(866-364-9088), that got me to no one! I returned to the live chat and of course I got the same live chat person again. I told her that she had given me an invalid phonenumber and that I demanded to speak with a real person regarding these unauthorize charges to my checking account. She then stated to me that the number was valid, and that she would go ahead and cancel the charges and refund my money within 30-45 days, if the charges were paid. I was given two cancellation reference numbers in which I cannot do anything with because there is no real phonenumber or address to even correspond with. This company is a total rip-off and should be prosecuted, as well, the public should be very aware of these scams. I will never give any personal information over the internet again because of this fake company. I had to file a complaint with my bank and await an investigation, and I also have to close my current account just so that this scam artist cannot make anymore charges to my account.

Donna
Palmdale, California
U.S.A.

This report was posted on Ripoff Report on 08/21/2008 08:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/ConsumerBill/internet/ConsumerBill-This-company-is-a-Rip-Off-and-should-be-prosecuted-Internet-365286. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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