• Report: #857417

Complaint Review: ConsumerInfo.com

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  • Submitted: Wed, March 21, 2012
  • Updated: Thu, March 22, 2012

  • Reported By: KR — California United States of America
ConsumerInfo.com
Internet United States of America

ConsumerInfo.com ExperianDirect Charging monthly subscription without consent Internet, Internet

*Consumer Comment: Ken Police captain

*Consumer Comment: Here, from the home page, right next to the "Banner ad" is a notice..

*Consumer Comment: Gee, "Josey".....

*Consumer Comment: Ken ripoff police

*Author of original report: I don't remember seeing $14.95 any where

*Consumer Suggestion: You DID agree to the payment when you signed up for the $1 trial...

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I ordered the $1 credit report last year and since then they were charging

$14.95/month( increased to $17.95 in last months) on my crecit card since then.

As it was small charge it din't catch my attention. I called up them today and

asked them what these charges are for. They said I subscribed to credit reports

which I don't remember. She credited me for 3 months and canceled the

subscription. This looks like a total sham as the company name on the phone

greeting was some ConsumerInfo.com. I thought I was calling Experian. 

This report was posted on Ripoff Report on 03/21/2012 02:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/ConsumerInfocom/internet/ConsumerInfocom-ExperianDirect-Charging-monthly-subscription-without-consent-Internet-In-857417. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Ken Police captain

AUTHOR: The Outlaw Josey Wales - (United States of America)

 What advice do you offer???? None
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#2 Consumer Comment

Here, from the home page, right next to the "Banner ad" is a notice..

AUTHOR: Ken - (USA)

I copied it direct from their site...It's to the left and just below the banner ad and is VERY noticeable.

IMPORTANT INFORMATION:
When you order your $1 Credit Report & Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership** within the 7-day trial period, you will be billed $17.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
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#3 Consumer Comment

Gee, "Josey".....

AUTHOR: Ken - (USA)

Could it possibly be that the site is SPECIFICALLY designed for this function?

I haven't seen anything constructive or useful in ANY of your "rebuttals....Have a nice day.


"Ken ripoff police
AUTHOR: The Outlaw Josey Wales - Golden Meadow (United States of America)
SUBMITTED: Thursday, March 22, 2012POSTED: Thursday, March 22, 2012
Why is it that Team Rebutt needs to comment on reports filed on this forum. I am still lokking for fine print that says reports will be police by Team Rebutt. :(~"


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#4 Consumer Comment

Ken ripoff police

AUTHOR: The Outlaw Josey Wales - (United States of America)

 Why is it that Team Rebutt needs to comment on reports filed on this forum. I am still lokking for fine print that says reports will be police by Team Rebutt. :(~
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#5 Author of original report

I don't remember seeing $14.95 any where

AUTHOR: KR - (United States of America)

The 7 day trial period that you are mentioning should be shown in the  banner ad on the home page when you sign up.  If you put it on some fine print in a long Terms & Conditions it is not fair to the consumer.  I don't remember seeing the monthly subscription or 7 day trial mentioned any where for me to easily read during the sign-up process.
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#6 Consumer Suggestion

You DID agree to the payment when you signed up for the $1 trial...

AUTHOR: Ken - (USA)

The following is an excerpt from the link at the bottom of their homepage and also at the bottom of the trial ordering page...

Credit Monitoring Membership With Free Trial (Applicable to Single-Bureau Monitoring): You will be asked for valid credit card information when you sign up for the free credit monitoring trial. CIC will verify your credit card information before processing your order. An authorization in the amount of one dollar will be performed on your credit card to make sure it is valid and in good standing and the one dollar authorization amount may count against your credit or debit limit. Additionally, your credit card will be charged a non-refundable $1 fee, plus any applicable sales tax, for your Credit Report. However, CIC will not bill you the monthly membership price of $17.95 until the free trial period has ended. If you do not cancel your free trial membership within 7 days of the date you place your order, your membership will continue automatically and the monthly/annual fee will be billed to the credit card or other billing source provided by you when you enrolled in credit monitoring, on the first day of each successive membership term. The credit monitoring benefit may only be available for 5 days during your trial period; however, other product features and benefits will be available to you during your entire trial period. If you purchase additional credit reports and/or scores during your trial period, they will be billed to the credit or debit card provided to us during enrollment. In the event that you purchase additional products from CIC using a different credit or debit card, or if you update your payment information with CIC, CIC will charge the latest card provided by you. Please note, if you have ever been a member and received a free trial, CIC may refuse to give you another free trial offer. Returning members will be billed the membership fee immediately upon renewal. During your trial period, you are eligible for one report and/or score as dictated by your specific membership terms.
Credit Monitoring Membership With Free Trial (Applicable to Multi-Bureau Credit Monitoring): You will be asked for valid credit card information when you sign up for the free credit monitoring trial. CIC will verify your credit card information before processing your order. An authorization in the amount of one dollar will be performed on your credit card to make sure it is valid and in good standing and the one dollar authorization amount may count against your credit or debit limit. Additionally, your credit card will be charged a non-refundable $1 fee, plus any applicable sales tax, for your Credit Report. However, CIC will not bill you the monthly membership price of $17.95 until the free trial period has ended. Because enrollment in monitoring with the bureaus may be delayed, we will start your 7-day free trial 48 hours after you enroll. Therefore, you may cancel your trial membership without charge at any time within 9 days of placing your order. If you do not cancel your free trial membership within 9 days of the date you place your order, your membership will continue automatically and the monthly/annual fee will be billed to the credit card or other billing source provided by you when you enrolled in credit monitoring, on the first day of each successive membership term. If you purchase additional credit reports and/or scores during your trial period, they will be billed to the credit or debit card provided to us during enrollment. In the event that you purchase additional products from CIC using a different credit or debit card, or if you update your payment information with CIC, CIC will charge the latest card provided by you. Please note, if you have ever been a member and received a free trial, CIC may refuse to give you another free trial offer. Returning members will be billed the membership fee immediately upon renewal. During your trial period, you are eligible for one report and/or score as dictated by your specific membership terms.

Credit Monitoring Membership Where No Trial Period Applies: The monthly/annual fee for a credit monitoring membership will be billed immediately to the credit card or other billing source authorized by you.

Credit Monitoring Membership for a Pre-Defined Term: If you have agreed to a promotional offer for credit monitoring for a pre-defined term, your credit card or other authorized billing source will be billed the promotional membership fee immediately. Your credit monitoring membership will continue for the pre-defined term and membership benefits will expire at the end of this term. If you choose to cancel your monitoring membership during the pre-defined term, you will not be entitled to a refund, prorated or otherwise of the promotional membership fee.

Kind of looks like you should have read this BEFORE signing up..sorry it happened to you.

NO Ripoff here.
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