First, we receive a call and were told they got our names from a drawing at a bridal fair and that we won a price and 100 rolls of film with a camera, so we both took off work early to check it out knowing we had to go to a 45+ minute seminar about their products.
My Fiance and I went to their presentation and thought we could afford their outstanding pots & pans. After listing to their information and finding out the outrageous prices we started to leave. They then stopped us and said wait, you sat here this long, sit down and lets make a deal.
We sat down and told them that we could not afford it. After listing to our sales guy, and someone else who had been listening at the time that we didn't know about they said they would work us a deal, and throw in a special trip on top of our all inclusive trip they would give us to a 4 star resort if we bought that night.
I then said agian, i can not afford 80.00 per month and that we would really have to think about the offer they had. THe sales guy Kirk Hoffmann then said its only a special for that night only. That they would be doing things illegal if they offered this special any other night or to any other group, and has us sign a paper saying that they told us that, and that no one else would be getting this special, its a one time promotional sale.
They said if we signed the paperwork showing we are interested that night, that they would hold the contract for 3 days, the time period you have to cancel your order and still be able to get the special deals. So we signed a credit application, and Wrote in the credit app "NOT FOR CREDIT PURPOSES" so they promised they would not run our credit. We then filled out the other sheet that showed what items we would get if we went through with the order and signed it saying that those were the items they promised us if we confirmed the order.
We finally were able to leave about 10pm that night, 4 hours after first getting there.
The very next day I arrived at work to find out a group of people were being laid off from work, and that I now had no job. Well I called home and said, honey, I have our decision, we can not afford those pots and pans/china for sure now....
So immediately that day, which was a Friday (the very next day, I tried to call and cancel but no one answered so I drafted a cancellation letter and faxed it over at 10am, and left a voicemail also. It was not a holiday, so I figured they would be open like their answering system said they were.
On Monday (finally and how convenient for them) I received a call from their office manager Michelle who stated that we could not cancel and that they had already placed the order for us... WHAT I SAID!!!... Why did you place the order, Well the order had already been placed michelle said, and if we had called and spoke to someone then the order could have been canceled. But I did call and faxed a letter the very next day, on friday morning and no one ever called us back.
I told Michelle that we could not afford the pots and pans and I had called but no one answered. She stated she would see what could be done and get back to us.
In the following weeks the pots and pans arrived, with a bill of over 2500.00 and I called them again. They now were going to charge us a Storage fee if we tried to return them!!!
They are stating they cannot sell the pots and pans to anyone else because they were ordered for us - even though they are not personalized or used. So many months later we are still fighting to not have to pay for pots and pans we cannot afford, even though we canceled well before 3 days passed.
Also, the 3 day cancellation turns out michelle said that is only for outside orders, because we went in to view their products, it was null and void and did not apply to our situation. And it seems like they lie about not offering this promotion to anyone else, as we have talked to various people, and read other rip off reports for the same d**n thing!
2/26/2004 - Went in to claim our price - eventually got ripped off
2/27/2004 - immediately contacted contemporary lifestyles at 10Am when i found out about my job to tell them we did not want the order
3/01/2004 - Michelle called us back finally around 4pm, and said the order was already placed friday, we can not cancel, we can maybe pay a loss fee of around 1000.00 to return the items
03/05/2004 - Called Michelle back again and asked if she found anything else our for us, she said oh no sorry, i haven't had time. Told her I would contact my attorney I had, and that the attorney wasn't costing me any money at all (great ppl attorney! www.something4all.com) She then hung up and I hadn't heard back from here.
5/20/2004 in the mean time, getting no answers on their phone line, and found out they moved offices, the finally had a lady call us today, to collect on money owed to them. Told this lady the story, she then said well you must pay, ill have michelle call you. She then called back and said michelle wont call, but said you must pay otherwise..... otherwise what i said.... no answer..
Currently working with my attorney, and the BBB to put this company down and out for good. I hope they do not rip anyone else off.
North Phoenix, Arizona
U.S.A. Click here to read other Rip Off Reports on Royal Prestige