- Report: #519790
Report - Rebuttal - Arbitrate
Complaint Review: Conterm Consolidation Services
Conterm Consolidation Services400 Littlefield Avenue South San Francisco, California United States of America
Conterm Consolidation Services Conterm C/O SafePack Conterm Consolidation Services / AIR PARCEL EXPRESS BREACH OF DUTY & BREACH OF CONTRACT South San Francisco, California
*Author of original report: Air Parcel Express, Silly That You Think We Shipped Your Cargo To Latvia Instead Of Russia!
Air Parcel Express/Conterm Consolidation Services/ Freight+Calculator Breach of Duty, which by the way has nothing to do with SCAM, knowingly exposed me to a substantial loss, which any reasonable person in the same situation would clearly have realized. It has been seven months and Air Parcel Express has failed to compensate me for losses due to their companys incompetence.
This complaint arises due to Air Parcel Express (APX) sending my cargo to the wrong country. On the 8th of April 2009 my cargo was shipped to Riga, Latvia instead of St. Petersburg, Russia.
The contract given to me by Air Parcel Express (APX), clearly stated the Port of Discharge was to be in St. Petersburg, Russia.
I was accepted to live in Russia in November of 2008. The charges by customs in Russia for household goods were to be minimal do to the fact that I am married to a Russian citizen. APX contracted Conterm Consolidation Services to ship my cargo to Russia. Penta Maritime Agencies Ltd, was contracted to transport my cargo from Riga, Latvia to Russia. APX did not inform me that my cargo was going to be transported from New York to another country and then transported by truck to the original destination, which was at the Port in St. Petersburg when I agreed to the Contract with APX. APX informed me that my cargo would arrive on the 8th of April 2009. On the 5th of March 2009 I was emailed an insurance contract from ACIS Cargo Underwritting Agency Ltd. (ACIS). The insurance certificate informed me that my cargo was being sent to St. Petersburg, Russia and if damage occurred to cargo a Surveyor in St. Petersburg should be contacted. APX did not inform me at the time insurance was purchased on the 14th of January 2009 that there was a $500 deductible if my cargo was damaged. On the 6th of April 2009 Penta Maritime Agencies contacted me to inform me that my cargo would be arriving on the 7th of April 2009 in Riga, Latvia. I had to cancel train tickets to St. Petersburg due to my cargo being sent to another country. On the 19th of April I took a train to Moscow. I had to be at customs on the 20th of April to present documents for my cargo. I incurred extra fees due to my cargo being shipped to the wrong country and having paper work, which was incorrectly filed out in Riga, Latvia. Due to several mistakes on APX behalf, I had to spend three days in Moscow paying officials to redo paperwork to get clearance to have my cargo sent to Belgorod, Russia. I was at customs for two days, 16 hours before finding out that 2 of the 10 crates sent to Russia had been damaged. I was not able to exam damage at customs in Moscow. I was only allowed to take photos of the crates. When Penta Maritime Agencies Ltd unloaded my cargo in Riga they failed to inform me that one of my crates was severally damaged and that a second crate had minor damage. Before my cargo was transported from Riga to Moscow I was having problems with the manager of Penta Maritime Agencies Ltd. The manager threatens my wife twice on two phone conversations saying to my wife that drugs could easily be placed into my cargo. I was accepted to live in Russia this past year, so the charges by customs for me were to be minimal. The fees in Belgorod, Russia, by customs was zero and storage for the day was half the normal cost, which came to 1291.20 Rubles. This is because I had special documents to live in Belgorod Russia and because my wife lives in Russia. I had to pay Penta Maritime Agencies a fee of $633.54 for cargo being delivered to the Port of Riga instead of he Port in St. Petersburg. Because paperwork was done in Riga Latvia it had to be redone in Russia before my cargo could be inspected by customs in Russia and before it could be transported through the Russian Federation. I could not go through customs in Moscow because the Port of Discharge was in another country, Riga, Latvia instead of the Port of Discharge in St. Petersburg. The paper work from Riga had several mistakes, which forced me to pay extra for a special transport truck from Moscow to Belgorod. The trucking cost was 12885.36 Rubles. Customs paperwork in Moscow cost 8114.64 Rubles and storage fees at Moscow customs cost 15978 Rubles. The total cost that I would not have had to pay comes to 36978 Rubles. I would also not have had to pay the fee of $633.54 Penta Maritime Agencies Ltd. In a letter to the Better Business Bureau the Director of APX writes the following:
The CARRIER "CONTERM" is at fault as they did not follow our instructions and did not follow what they confirmed ... we are in the process of making amends and correcting the situation with the shipper by forcing the carrier to respond.
If there is anything else I can do for you please let me know.
Andy x 105
Air Parcel Express, Inc.
F.M.C. / OTI # 019153NF
This letter by APX was written around the 1st of August 2009. Three months later no response to make "amends" by APX.
This report was posted on Ripoff Report on 11/04/2009 10:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Conterm-Consolidation-Services/South-San-Francisco-California-94080/Conterm-Consolidation-Services-Conterm-CO-SafePack-Conterm-Consolidation-Services-AIR-P-519790. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.