- Report: #266358
Report - Rebuttal - Arbitrate
Complaint Review: Continental Airlines
Continental Airlines1600 Smith Street Houston, Texas U.S.A.
Continental Airlines cares more about money then people ripoff Houston Texas
*Consumer Suggestion: Unreasonable on your part.
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They wanted to charge my sister $300 extra per ticket for her and her friend to leave just ONE day later. They explained something about how it's their policy and that since my sister purchased advance tickets that they couldn't move her in the same class.
I was on the phone with them for almost 3 hours total that day. All of the managers I spoke with were very rude. They claimed to be accommodating to us since they would be so generous and waive the $30 transfer fee... as long as we provided them with a copy of the death certificate. I have to remember to send them a thank you note for that one. They kept telling me there was no one there who could change the policy or even discuss it with me.
So my sisters options were to lose the money she'd already paid for the trip, pay $300 to change it, or miss her grandmother's funeral. I find it hard to believe that they couldn't work with us in this case. I filed a complaint with them and so did my mom on Monday and we have yet to hear back from them.
Hopatcong, New Jersey
This report was posted on Ripoff Report on 08/09/2007 08:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Continental-Airlines/Houston-Texas-77002/Continental-Airlines-cares-more-about-money-then-people-ripoff-Houston-Texas-266358. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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