• Report: #739838

Complaint Review: Continental Airlines

  • Submitted: Sun, June 12, 2011
  • Updated: Sun, June 12, 2011

  • Reported By: Anon — ORADELL New Jersey United States of America
Continental Airlines
PO Box 4607 Houston, Texas United States of America

Continental Airlines 3 months - still no refund! of ONBLY $6.00 Box 4607. Houston, Texas 77210-4607

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This company is the poorest that i have EVER send in consumer relations and customer service!  It's almost 3 months since my flifght It's almost 3 months  when I paid $6.00 FOR 2 HEADSETS- PAID CASH- ONLY TO FIND THE TV  DIDN'T WORK! THE STEWARDESS COULDN'T RETURN MY CASH AND SIMPLY STATED "JUST CONTACT CUSTOMER" CARE" AND I'LL GET A QUICK
 now i've called ( at least 10 X) and been placed on hold for close to an hour each time. I've sent emails, completed FORMS- YOU NAME IT  AND   still UNRESOLVED!!  The reps even  THE NERVE TO CALL ME 4 TIMES IN 1 DAY , AND DIDN'T EVEN LEAVE A NUMBER TO CALL BACK! FINALLY, WHEN I DID ,AGAIN- ON HOLD FOR 50 MINUTES! ONLY BE TOLD THEY'LL RECORD THE INFO IN MY FILE! YOU'VE GOT TO BE KIDDING! 
$6.00!!! MY REFERENCE # IS 4781679. WHAT A DISSERVICE They  ARE!
It's only  $6.00! it's not the money it's the principle; they had no problem charging me, but couldn't return the cash within 5 minutes!! and made this process frustrating and humiliating! The nerve to place customers on hold over 45 minutes just to be given this treatment and run around!

This report was posted on Ripoff Report on 06/12/2011 10:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Continental-Airlines/Houston-Texas-77210-4607/Continental-Airlines-3-months-still-no-refund-of-ONBLY-600-Box-4607-Houston-Texas-739838. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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