- Report: #449339
Report - Rebuttal - Arbitrate
Complaint Review: Continental Airlines
Continental AirlinesHouston, Texas U.S.A.
Continental Airlines Charging Undisclosed Fees, Refused To Rectify. undislosed fees poor service Houston Texas
*UPDATE Employee: Fare rules Education
*Consumer Suggestion: Change Fee plus Fare differential
*Consumer Suggestion: Read your contract and fare rules
*Consumer Comment: Confused?
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She basically had the personality of a robot, and couldn't do anything but repeat the same phrases over and over again instead of listening to her customer in a reasonable and helpful manner. The end result was that she refused to credit back these undisclosed fees even though I was never informed and therefore never authorized them. Had I know the real price of extending my stay, I never would have done so and would have made other business arrangements. I don't know if it's just poor policies at Continental, or just an oversight by the agent I spoke with, but the $158 was the only charge discussed and that's all I ever expected to see on my credit card statement.
As a side note, Continental is usually my last choice of airlines when I travel. They have demonstrated the worst service (delays, cramped seating, etc.) I've ever experienced from any carrier I've flown with. After this incident, I think I'll cancel my Onepass account and just refuse to fly with them altogether.
This report was posted on Ripoff Report on 05/06/2009 03:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Continental-Airlines/Houston-Texas/Continental-Airlines-Charging-Undisclosed-Fees-Refused-To-Rectify-undislosed-fees-poor-s-449339. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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