• Report: #1040649

Complaint Review: Continental Van Lines

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  • Submitted: Thu, April 04, 2013
  • Updated: Thu, April 04, 2013

  • Reported By: vickymlnn — Post Falls Idaho
Continental Van Lines
600 NE 28th Court Pompano Beach, Florida United States of America

Continental Van Lines They made money doing nothing! Pompano Beach, Florida

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I had the worst experience with this company.  Unbeknownst to me they are a broker, not a moving company.  Having never had experience with moving where I didn't do it myself, I believed all they told me, including the necessity of putting down a $799.49 deposit.  The person I talked to gave me a very reasonable estimate, and once I put down the deposit told me he'd be my go-to person, would take very good care of me, etc.  I believed it completely.  

A week before the move, someone else called to confirm everything and gave me an estimate of about twice the first amount.  I called back within an hour, but they were closed, so I left a message.  When they finally called me back the end of the next day, they told me I didn't give enough notice and their records showed I had called that same morning so I was just out of luck.  What???  

Weeks later I finally contacted an attorney about getting my deposit refunded.  He had as much trouble with their communication system as I had - being transferred multiple times, being put on hold for long periods of time, etc - and the best they would part with was $150.  When I received the paperwork via email to sign, it stated (paraphrased) that they did nothing wrong and were just giving me that token amount to shut me up.  They made $650 for doing absolutely nothing.  I am told this is a common practice.  Don't waste your time on this company.

This report was posted on Ripoff Report on 04/04/2013 11:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Continental-Van-Lines/Pompano-Beach-Florida-33062/Continental-Van-Lines-They-made-money-doing-nothing-Pompano-Beach-Florida-1040649. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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