We chose CVL to move us from Memphis, TN to Gainesville, FL in Sept. of 2012. We paid a $2150 deposit. Our moving agreement had no delivery date on it. I have emails cofirming the 3 day move along with numerous phone conversations. CVL did not show up as promised...a subcontractor did. First LIE! Then the subcontractor said he couldn't deliver for 14 days when the agreed upon timeframe was 3 days. Second LIE! I called CVL and spoke with my contact. He said he'd call said subcontractor and straighten it out. He called back and said it's all good they can deliver as promised. Third LIE! Doubting his word I then called the owner of the subcontracting company and he said he could not meet that delivery date. CVL just wanted to gain control of our belongings.
We had no choice but to decline the service at our discresion per the terms in their agreement. We then hired a Memphis based company who responded the next day and got us moved.
When I approached CVL to get our deposit back they said they would not be refunding our money. I explained that the agreement (not a contract) had no delivery date. They came up with a forged document with a move date I had never seen before. Forth LIE! Along with forged documents!
We will be taking them to small claims court this month to file suit for the $2150.00 and punitive damages, seeking the maximum of $5,000.00. We have contacted a Florida attorney who has confirmed they acted fraudulently and have no grounds to keep the deposit. CVL...we're coming after your lieing, cheating, criminal butts!!!
When we're done we will begin the process to alert the Florida Secretary of State Department, Better Business Beareau, Fort Lauderdale City Commerse Department along with EVERY OTHER method available to us to alert others to NOT DO BUSINESS WITH CONTINENTAL VAN LINES!!!
PS-And DO NOT believe anything CVL may say in rebutal to this complaint...they are liars!!!