Don't buy this warranty! Shop for yourself instead. Wow! I had such a negative experience with this company in June 2008. All I wanted was a quote so I could do some comparison shopping. There is nothing wrong or evil with that it is called being smart ok. First off they asked me why I waited until my mfg warranty expired to look for an extended warranty. They said some people wait until their check engine light comes on and then sign up real fast for an extended warranty. That doesn't make sense to me because I would assume the car would have to undergo an inspection just like with car insurance to make sure it's not a junk heap and I'm sure someone would notice a check engine light. To insult my integrity right off the bat is also not a good way to sell me something. My car has 54k miles on it and is two years old. Yeah I drive it alot but I also take very good care of it at the dealership with regular checkups and maintenance. So the gal acts like she is giving me a deal by certifying my car although my original warranty has expired and I have more miles than the average driver. She the tells me she needs my vin number to get a quote. (She must also know if I own a house and a visa card for discounts?) Eventually after much stalling and getting as much free info from me as she possibly can I finally get a verbal quote but I can't look at the hardcopy contract without giving her a retainer fee? She also insists I must buy right this instant or my car cannot be certified if I call back. I inform her once again (for the third time) I am shopping around and getting quotes and I already have an e-quote from another reputable company (been in business many years) that was half what hers was for the same coverages. She convolutes the issue and says well since I am shopping by price alone (not true) she will get me a quote for a policy with a higher deductable? Lots of attitude in her tone btw. OK I told her, that does'nt even make sense. Why would I want a less valuable policy with a higher deductable for the same price another reputable company had already quoted me for bumper to bumper including wear & tear? Since she had previously informed me they were warranty brokers, I can see the hugh price difference must be the broker fee. They wanted to sell me the same coverage for $2400 I can get on my own for $1900. They also informed me the other companies are not allowed to give me e-quotes and send me details of the policy that it was not an actual binding agreement or contract. A convoluted response once again.
Dah OK yes. I told her I am aware until they send me a real hardcopy contract, I sign it and send it back there is no binding agreement. But they seemed to have no problem emailing me some free info as to what my contract would cover and not cover so why do you? Irritated with the truth, she declared, "mam you do realize if you turn this coverage down now you will not be able to call back later and get the same deal." Wanting to end this high pressure sales gig, I said yes.
"Fine," she says snottily "I will permanently decline your vehicle in the VIN# Database".
Four questions came to mind right away in dealing with this company.
1) Why am I not allowed to shop? If their product really is the best why do they have a problem with me shopping around?
2) Why do they insist I buy instantly right then & there on that phone call? Talk about high pressure and so rude you wonder how they get any business.
3) Why the threatening attitude? Why make people feel like they are being blackballed in some database just for not buying their overpriced services?
4) Why are they trying to get a retainer fee (credit card info) for a product sight unseen? That seems dishonest & backwards. Good thing I didn't fall for it. I have since read and heard how others tried to cancel and get their so called "refundable retainer fee" back and it took them months to get it!