- Report: #400498
Report - Rebuttal - Arbitrate
Complaint Review: Continental Warranty
Continental Warranty24955 Pacific Highway Malibu, California U.S.A.
Continental Warranty REFUND WITHHELD TO CONSUMER FOR 6 MONTHS... I AM MAD AS H*LL! Malibu California
*UPDATE EX-employee responds: Mike R is such a wimp
*Consumer Comment: Yeah, right!
*UPDATE EX-employee responds: excuse excuse excuse
*UPDATE Employee: I am helping this customer
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Well, I traded in my car in JUNE 2008 after needing more repairs which were of course, not covered by this boot-legged warranty. So, I was told to send in my Odometer Statement by the new car dealer, which showed that I was clearly within the warranty terms. I was later notified by Continental Warranty after contacting them that I would receive a refund of $522 in 6-8 weeks. Once this time passed, I called back and was told that it was being processed but would take another 6-8 weeks (ok...October). I have yet to receive my money as of DECEMBER!
I have made NUMEROUS attempts to contact them at the Customer Service phone number which is a crock of crap! The message that I have gotten stated that their Customer Service Dept. was going through construction and that you can leave a message or email their customer service dept.. Which I have done too many times to mention. Once I even went through their whole email system and left messages in any mailbox that I could. I still have not received any response. I looked them up and I saw that you can still purchase warranties through them. I wish that I had been privy to this Ripoff Report prior to buying this piece of crap warranty. DO NOT BUY FROM THEM!
Richton Park, Illinois
This report was posted on Ripoff Report on 12/11/2008 07:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Continental-Warranty/Malibu-California-90265/Continental-Warranty-REFUND-WITHHELD-TO-CONSUMER-FOR-6-MONTHS-I-AM-MAD-AS-HLL-Malibu-400498. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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