• Report: #400498

Complaint Review: Continental Warranty

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  • Submitted: Thu, December 11, 2008
  • Updated: Sun, February 08, 2009

  • Reported By:Richton Park Illinois
Continental Warranty
24955 Pacific Highway Malibu, California U.S.A.

Continental Warranty REFUND WITHHELD TO CONSUMER FOR 6 MONTHS... I AM MAD AS H*LL! Malibu California

*UPDATE EX-employee responds: Mike R is such a wimp

*Consumer Comment: Yeah, right!

*UPDATE EX-employee responds: excuse excuse excuse

*UPDATE Employee: I am helping this customer

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I purchased my extended warranty back in 2005 for my Pontiac Grand Prix for $1348 after I was contacted by them. It seemed on the up-and-up and I did use the warranty for something during the warranty period however, it never seemed to quite cover the needed repairs to my car. I should have known it was a scam then!

Well, I traded in my car in JUNE 2008 after needing more repairs which were of course, not covered by this boot-legged warranty. So, I was told to send in my Odometer Statement by the new car dealer, which showed that I was clearly within the warranty terms. I was later notified by Continental Warranty after contacting them that I would receive a refund of $522 in 6-8 weeks. Once this time passed, I called back and was told that it was being processed but would take another 6-8 weeks (ok...October). I have yet to receive my money as of DECEMBER!

I have made NUMEROUS attempts to contact them at the Customer Service phone number which is a crock of crap! The message that I have gotten stated that their Customer Service Dept. was going through construction and that you can leave a message or email their customer service dept.. Which I have done too many times to mention. Once I even went through their whole email system and left messages in any mailbox that I could. I still have not received any response. I looked them up and I saw that you can still purchase warranties through them. I wish that I had been privy to this Ripoff Report prior to buying this piece of crap warranty. DO NOT BUY FROM THEM!

Alysia
Richton Park, Illinois
U.S.A.

This report was posted on Ripoff Report on 12/11/2008 07:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Continental-Warranty/Malibu-California-90265/Continental-Warranty-REFUND-WITHHELD-TO-CONSUMER-FOR-6-MONTHS-I-AM-MAD-AS-HLL-Malibu-400498. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE EX-employee responds

Mike R is such a wimp

AUTHOR: Lonnie - (U.S.A.)

You are still whining about how we talked to you 2 years ago Mike?

Who what a tough guy, I thought men from New Jersey were like from Goodfellas, wow when I lived in Philadelphia everyone tried to be so tough, things must have changed if a "Honest Loan Officer" Like Mike R is still complaining because we tried to hard sell him 2 years ago.

Mike go to a grocery store, buy some tissues and tampons and move on buddy.


As to the "ripoff" of Continental, every contract we sold is still honored 100% by Premier Dealers Services (Great American Insurance Company) or Royal Administration Services (Lyndon Property Insurance Company) If you have difficulty getting money back or a claim paid, those insurance companies will honor it 100%

We are not the scum people like Mike and Ex Employee try to make it out to be, they are just immature aol chatroom punks with nothing better to do, take their words with a huge grain of salt.

And consider this, Ex Employee works for a warranty company in LA, something with Dependable in the name and Mike R works in the loan field, they have about as much right to call someone a scum or a rip off as Bill Gates calling someone a geek, so consider the source and call Great American or Lyndon with any problems

Lonnie
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#2 Consumer Comment

Yeah, right!

AUTHOR: Mike R - (U.S.A.)

Listen you former employee. How come you didn't say this before they went out of business. Now that you lost your job, and you're pissed you want to help people. Are you giving out refunds, are you paying for the Claims Dura Lube will never pay for? No, you're not. And you are no better than you were about five months ago. Now you want to help, when it's too late. This is crazy, up until the end of the year you were ripping people off. Now you're a good guy? That's BS. That's like Jeffrey Damer trying to help murder victims. What is wrong with you man.
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#3 UPDATE EX-employee responds

excuse excuse excuse

AUTHOR: Former Employee - (U.S.A.)

HERE IS THE FACT, ACCORDING TO JOE FLYNN, FORMER CEO OF CONTINENTAL WARRANTY:

PRO-RATED REFUNDS ARE PAID OUT OF THE COMPANIES POCKET, NOT THE INSURANCE COMPANY.

Since the plan was purchased in 2005, there is no more finance plan. The plan has been paid for. Since Continental Warranty purchased the warranty from Marathon and then RESOLD the plan to the customer at an increased price, the majority of the refund comes from Continental, not Marathon.


Former Employee, Continental Warranty victim watch dog
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#4 UPDATE Employee

I am helping this customer

AUTHOR: Lonnie - (U.S.A.)

I just recieved an email from the client who wrote this report and am getting the issue resolved.

I definitely empathize for the delay on the refund, this was a plan sold from an insurer we haven't used in over 3 years, Marathon, one reason we stopped using them was very slow results on issues like this. Not an excuse, we still should be more timely on the pro rated refund of this client.

However this complaint alleges we don't answer our phones, that is simply not true, if you are reading this and you feel we don't answer our phones dial:

1-866-989-9100 Extension 3 Sales and Marketing -

1-877-294-3579 Customer Service

1-866-773-6442 Claims Great American

1-800-871-0467 Claims Royal Administration

All of these phone numbers are valid, not under "construction" and the idea that someone has left six months worth of messages would go unanswered is obsurd.

Via email contact me at lpitts@continentalwarranty.net with any questions, which by the way Alysia did while writing this report on my company and I have responded.

Lonnie Pitts Welcome Center Manager
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