- Report: #333465
Report - Rebuttal - Arbitrate
Complaint Review: Continental Warranty
Continental Warranty24955 Pacific Coast Hwy Suite C303 Malibu, California U.S.A.
Continental Warranty false statements about my warranty Malibu California
*UPDATE Employee: This complaint has a couple of holes in it.
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So i decided to cancel my warranty because i was getting ready to sell my truck or trade it in. I call and cancel, they said i need 2 things to cancel. 1. a letter in writing saying i would like to cancel, which i sent over an e-mail, and 2. a current mileage statement, showing the most up to date mileage on my vehicle in order to issure a pro rated refund.
So i fax a mileage statement over from an oil change i had done later that day. I hear nothing from the company for about a week, so i decide to call and see whats going on. They tell me their is no refund issued, my contract doesn't state i can receive one. So i duke it out with scott the customer service supervisior and tell him i was asked to send the mileage statement, telling him his employees asked me to send it so they could issue me the refund.
Why would I be asked for a mileage statement, just to cancel a warranty??? so i asked him to listen to the tape of me when i purchased the warranty. he puts me on hold, comes back on in about 4 mintues says he listened to the tape and says their is nothing that was said when i purchased the plan being said about a pro rated refund. i asked scott how long the tape was, he said,"16 minutes". So then i ask scott how he listened to a 16 minute conversation in 4 minutes??? I told him he was obviously fast forwarding the conversation and could have easily missed the conversation that involves myself receiving a refund.
So here i am $400 later for a 6 month warranty, that has been cancelled, and i get nothing back. the total purcahse plan was $1,695 for a 5 year plan. thats around 350 a year, and i paid 400 in 6 months and i get nothing back.
This report was posted on Ripoff Report on 05/19/2008 11:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Continental-Warranty/Malibu-California-90265/Continental-Warranty-false-statements-about-my-warranty-Malibu-California-333465. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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