On April 25, my spouse and I put down a deposit on a plan that was described to us by the sales rep as "new car certified." After an hour and half of explaining as to why he had to start that warranty on our two year old vehicle with 13,000 miles RIGHT NOW, we put down a deposit and were sent to a verification department. Verification was very helpful and explained everything again. But when we asked the verifier "the plan is certified, right?" She said "this is what we put on new vehicles." I wanted to back out because it sounded very fishy. She transferred us back to the original rep who explained that the verifiers only know coverage and that I shouldn't ask them questions even though they are verifiers. So we got sent back to verification, we though "we have thirty days" but when I asked about my radio, I was told that we needed a different plan. Back to the original rep. This time we had to be moved up to a higher level of coverage, a plan that covered even more than the original. I thought this was wierd since the original plan is what they put on new cars, why not give new cars the best coverage? This next plan covered the radiator and my ball joints, and the radio, stuff that I would have thought would be covered on the FIRST plan! But no. Deposit stayed the same, so oh well, we did it.
Well, we get the plan in the mail, take it to the mechanic who tells us the plan isn't bad but for the money we paid we should be getting better coverage. One that would cover our entire suspension, all of our electrical, everything. I told him that the salesperson told us the plan was most comparable to the original manufacturer's warranty and he laughed. he said there are plenty of components not covered on this plan, and he wasn't talking about wear items.
Frustrated that I had spent so much time to get no where, I contacted Continental Warranty to cancel. After twenty minutes on the phone with customer service, after they tried to get me to pay MORE money yet again for their "full coverage" plan, the one that NOW covers EVERYTHING, I told them I had enough and the I needed to cancel. They said it would take 3-4 weeks. Not a problem.
That was April. It is now October. No money refunded. Calls un-returned. Email state "it's coming, sorry for the delays"
This is a joke. This is a scam. Here's the truth:
Had the original agent sold me the "full coverage" plan in the beginning, i would have done it.
Selling me the plan the "entry-level" plan, telling me its like a new car warranty, ill skip the whole certified junk, and then not refunding my credit card, that is a scam.
Bestbuy, Walmart, Toys R Us, Bloomingdales, Amazon, heck even Ameritrade doesn't pull stuff like this. I can guarantee you that all of the above companies deal with a lot more people than Continental Warranty, and a refund with any of those companies takes 5 business days, MAX!!!
New York, New York