- Report: #343563
Report - Rebuttal - Arbitrate
Complaint Review: Continental Warranty
Continental Warrantycontinentalwarranty.com North Hollywood, California U.S.A.
Continental Warranty Continental Warranty STAY AWAY, RUN< CALL ANYONE ELSE< SAVE YOUR MONEY North Hollywood California
*UPDATE Employee: This complaint is inaccurate
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My mechanic was Luke warm about them. I wish I would have listened to him.
I was told I bought a bumper to bumper plan.
The sales guy either had no clue about his product or LIED.
I paid my down payment, plus my first month payment.
The very first time I bring the car in for a repair, I was turned down by Continental. It was a $16.00 part and $145.00 on the labor.
I quickly canceled the policy. I was told by a pretty helpful rep that I should be reimbursed the entire down payment amount and my first month installment. He said I was given bad information.
Also I never collected a dime from these people.They will not reimburse me for the rental car I used when my car was in the shop. I sent the bill in before the policy was canceled,as per instruction by the representative. They are retuning $ 180.00 of the $350.00 plus I put out.
I am including the email I sent to Continental as well.
Dear Cancelation Department,
Please cancel my car warranty. I was told when I first purchased the the car warranty that I was buying was bumper to bumper coverage. I had to take my vehicle to be serviced and found out that in-fact, I do not have full coverage. I believe your sales rep was over zealous into trying to sell a policy or he miss spoke. Either way I demand a full refund. This is not the coverage I was told I was purchasing. I have had several phone calls with a customer service rep of yours-Clifford Williams. He has been extremely helpful and also is making a note in my records that he believes I should be entitled to a full refund as well. I have had the policy for a very short time and never received compensation from Continental for a claim, so a full refund should not be a issue. I would like to thank you in advance for your prompt attention. I can be reached on my cell if you have any questions. I will copy Clifford Williams and my attorney. Regards,
Pottersville, New Jersey
This report was posted on Ripoff Report on 06/24/2008 09:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Continental-Warranty/North-Hollywood-California-91602/Continental-Warranty-Continental-Warranty-STAY-AWAY-RUN-CALL-ANYONE-ELSE-SAVE-YOUR-MONE-343563. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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