Continental Warrenty Where's My Refund???? Lynnwood Washington

I purchased an extended car warrenty plan from this company in November 2004. In July, 2008 I purchased a new car and was told that I would have a refund on the unused miles from my warranty plan and I contacted this company and was told by them to fax the form from the car dealership. In August, I called the company again to inquire about the refund and was told that I would receive it the first week in October. What????? It takes that long for a refund? When I called the 3rd week in October to find out where it was, I can't get ahold of anyone. Interesting. The phone number called says that they customer service phones are going through a remodel. As of this day, it still says that. The recorded message says to send an email to customer@continentalwarrenty.com and they will get back to you within 24 - 48 hours. They lie!!!!......no one calls, no one returns email and I have sent several emails. Now I feel that they knew the company was failing and that is why why they were telling me to wait until October. Never again will I purchase extended warranty from anyone except the car dealership.

Cheryl
Norwalk, Iowa
U.S.A.