• Report: #383436

Complaint Review: Convergys

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  • Submitted: Tue, October 21, 2008
  • Updated: Tue, January 08, 2013

  • Reported By:Waco Texas
Convergys
McGregor, Texas U.S.A.

Convergys Cheap McGregor Texas

*UPDATE EX-employee responds: Don't be so hostile?

*UPDATE Employee: Convergys

*UPDATE Employee: Please Don't be so hostile

*UPDATE Employee: Please Don't be so hostile

*UPDATE Employee: Please Don't be so hostile

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Convergys is the worst call center company I have ever encountered. And they are hired by AT&T for customer service. I can only say that if AT&T wants to keep up their reputation as the best customer service company, they better ditch the call centers and go back to direct hire. People that work for convergys are homeless, tattooed, rivitted, and never bathe. It is a disgrace.

Cathy
Waco, Texas
U.S.A.

This report was posted on Ripoff Report on 10/21/2008 02:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Convergys/McGregor-Texas/Convergys-Cheap-McGregor-Texas-383436. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Don't be so hostile?

AUTHOR: 99% - (United States of America)

HA! You are kidding right? Try this for hostile; I was hired as a work at home tech support agent. The client - Comcrap. During the recruiting process, the position was described as tier II tech support. I did my due diligence with the intent of making an informed decision before accepting the position and asked the recruiter to explain what the call metrics consisted of, what the expectations were for handle time, and what the expectations were re sales. I was flat-out told the position is tech support, the position has no metrics or demands re sales, there is a call handle time requirement, however sales were not part of the metrics. I then asked if sales entered into the equation whatsoever and what the true expectations are regarding up-sells. I was told if the opportunity arose, soft up-sells are NOT a requirement, however it might be good to offer upgrades. I was verbally guaranteed this was not a sales position. Stupid me, I trusted this company and the recruiter, and did not get that in writing. I accepted the job offer. After agreeing to an extensive background check, after submitting all required docs, after NOT lying to them and/or deceiving them in any way whatsoever regarding my credentials, regarding my knowledge, education & experience, I proceeded to on boarding & training for five weeks. In other words, they were able to have the luxury of doing their due diligence and make an informed decision about me before offering me a position. 

The first two weeks were great. Training was pretty good, I liked my trainer. Then the third week, all of a sudden the trainer mentioned that next week we would be going over the sales aspect of the position for the entire week. I immediately emailed my trainer and asked what he meant by this and asked why we were to go over this for a whole week. He responded that we as agents are required to sell one LOB (line of business) per month. I responded back that this was a direct conflict of what I had been promised. He responded by telling me basically it does not matter what my recruiter promised me, these are the requirements and this is what the job demands. I stuck it out thinking one a month, I can probably live with that. Went into transition/nesting and on the third day it became a demand of one sale a week. I again emailed my transition TL and inquired about this new requirement. The response was my concerns would be escalated. I heard nothing back from anyone about my concerns. The last day of transition, my new TL held a meeting and said, "you are required one sale a day". He then went on to inform us that one sale a day meant a LOB a day, that selling upgrades or anything else but a LOB did not contribute to this requirement and we would not get credit and/or commission for anything  other than a sale for a full LOB. (That is another joke, commission on a LOB is a one-time $5.00, HA!!) He also said that we must offer a sale to every caller. Huh?

This position went from a tech support position in which I was promised -0- sales involved, to a sale a month, to a sale a week, to a sale a day and demanded an offer on every call. This is offering to people calling in because their crappy service does not work in the first place. So, I'm going to offer more services that probably will not work to these people, from a company who doesn't care if they work or not? The position was a flat-out high-pressure sales position and nobody, including Comcrap gives a thought to the needs of the customer. I stuck it out for a week, got constant warnings because I was not offering sales. During that week I took more than 150 calls & I was able to solve the problems of every customer but one that I assisted. The one I could not help needed a truck roll because of Hurricane Sandy. Every single one of the customers on initial contact were irate - with good reason. They had been shuffled around, put on hold - some for hours, disconnected, and in general when I got them they were ready to jump through the phone line. I calmed them down & proved to them there was somebody that cared about the customer experience. At the end of every call, every single one of them thanked me to no end, two ladies even started crying saying they had been trying to get their issues resolved for one of them weeks and the other 2 1/2 months, with no help. The fact that I could help them was one of the best experiences ever and the only good thing about this job. I knew what I was doing, and my experience and background would have benefited to no end. However the micromanagement, the incessant pressure and even threats regarding selling stressed me to no end and I decided to walk before I got fired. For $9/hour, crappy insurance, micromanagement, extremely stringent metrics, a crappy, slow, outdated VPN that agents must work within - it is not worth working for people that flat-out lie to their employees, lie to their clients and to work for a client that is so greedy and has no regard whatsoever for customer service and/or their paying customers is just not something that sits well with me. I have certain standards and this company and the client blatantly display they have no standards whatsoever, including giving no regard to the practices of crapping up someone's life. I did not lie to this company, I gave them my all, and they treat anyone/everyone like sh*t. Hostile? You bet. They don't deserve my skills, my loyalty and my commitment anyway, lying sacks of sh*t. Good luck with your continued employment with this company, and in your slave-like position.
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#2 UPDATE Employee

Convergys

AUTHOR: Mr. Thomas - (U.S.A.)

Convergys is a good company to work for I love it they pay good and are good to people I have an associates degree in General Education and I love the place I work for Also I bathe have only 1 tattoo that cannot be seen and oh did I mention I love Convergys
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#3 UPDATE Employee

Please Don't be so hostile

AUTHOR: Person4588 - (U.S.A.)

I work for the Convergys in Las Cruces, NM. I work hard everyday for my paycheck. I am a student and need my job. Here at our Convergys, we hold ourselves to a pretty high standard. I am required to keep good hygene, and I am not allowed to wear jeans unless its friday, and yes I am pierced and tattooed, however i hide my tattoos and i take out my piercings until i get out of work. We all work hard and most of us are using this as an in-between until we graduate from school. It's good pay and some of the only stable income any of us can find witht he economy in its desperate situation. Not all people are uncleaned, homeless bums. And even still, do you know what it is like to be homeless? At least they are working and not begging for money on the streets. So walk a mile in our shoes before you are so quick to judge
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#4 UPDATE Employee

Please Don't be so hostile

AUTHOR: Person4588 - (U.S.A.)

I work for the Convergys in Las Cruces, NM. I work hard everyday for my paycheck. I am a student and need my job. Here at our Convergys, we hold ourselves to a pretty high standard. I am required to keep good hygene, and I am not allowed to wear jeans unless its friday, and yes I am pierced and tattooed, however i hide my tattoos and i take out my piercings until i get out of work. We all work hard and most of us are using this as an in-between until we graduate from school. It's good pay and some of the only stable income any of us can find witht he economy in its desperate situation. Not all people are uncleaned, homeless bums. And even still, do you know what it is like to be homeless? At least they are working and not begging for money on the streets. So walk a mile in our shoes before you are so quick to judge
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#5 UPDATE Employee

Please Don't be so hostile

AUTHOR: Person4588 - (U.S.A.)

I work for the Convergys in Las Cruces, NM. I work hard everyday for my paycheck. I am a student and need my job. Here at our Convergys, we hold ourselves to a pretty high standard. I am required to keep good hygene, and I am not allowed to wear jeans unless its friday, and yes I am pierced and tattooed, however i hide my tattoos and i take out my piercings until i get out of work. We all work hard and most of us are using this as an in-between until we graduate from school. It's good pay and some of the only stable income any of us can find witht he economy in its desperate situation. Not all people are uncleaned, homeless bums. And even still, do you know what it is like to be homeless? At least they are working and not begging for money on the streets. So walk a mile in our shoes before you are so quick to judge
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