- Report: #802093
Report - Rebuttal - Arbitrate
Complaint Review: Cool Air USA
Cool Air USAdavie, Florida United States of America
Cool Air USA Management and technician Inaccurate Billing/ Aggresive Rebuttal davie, Florida
*REBUTTAL Owner of company: Please call us 954-915-1155 ext 208 ask for Maria
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2 techs came to my home (only 1 worked). I explained to the tech that my thermostat needed replacing. Once replaced, I received no answers to my questions on programming the new thermostat. I later found out the tech installed a cheap non-programmable unit. (My original unit was a programmable unit.) When asked about the charges, he said it wouldn't be much because of the quick time to repair. The tech said they bill affordable labor rate + part.
On the invoice both labor and parts were combined as $249. The pro1 T701 model thermostat costs under $50. They refused to accurately write the parts and labor charges on invoice. He circled the wrong parts on the invoice and placed the the $249 next to another part, not the thermostat. I was later told three different things about their charges by management:
1. hourly labor rate of $125 + part ($49) 2. hourly labor rate of $150 + part ($49) 3. changing the thermostat is a package deal of $249
Another issue- I told the tech that I didn't need the hard start. He replaced this anyway and added $179 to the bill for the charge. My total charge was $680 for less than 25-30 min of service and 3 parts that run under $50 as quoted by the office. At the highest rate (later quoted by office) of $150/hr (or $75 for the 25 mins) and $150 for the 3 replacement parts the bill should have been $225-$300, meaning I was overcharged by almost $400-$475!
That afternoon the office manager promised to email me the accurate charges. After I got off the phone with the manager the technician called several times, harassing me about calling management.
I never received the email so I called Sunday morning 11/27 explaining I really needed the detailed charges to be sent to my landlord. I was kindly told the corrected invoice would be sent over within 20 mins. (No Surprise...noting sent again) When I called back to inquire, the "GM" got on the phone yelling, intimidating me to drop the request for the detailed charges.
Cool Air USA gives small businesses a bad name! Please avoid, find a reliable BBB company only. Don't make the same mistake I did. Don't rick being victimized, cheated and harassed by Cool Air USA.
This report was posted on Ripoff Report on 11/27/2011 01:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cool-Air-USA/davie-Florida-33314/Cool-Air-USA-Management-and-technician-Inaccurate-Billing-Aggresive-Rebuttal-davie-Flor-802093. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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