• Report: #867390

Complaint Review: Cool Air Usa

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  • Submitted: Thu, April 12, 2012
  • Updated: Thu, April 12, 2012

  • Reported By: nicolegold — Miami Florida United States of America
Cool Air Usa
444 Brickell Ave, Mimai, Florida United States of America

Cool Air Usa Overcharged and Dishonest Mimai, Florida

*REBUTTAL Owner of company: Please call us 954-915-1155 ext 208 ask for Maria

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I was recommended by a friend, I called Cool air Usa and they sent out a tech to check out my AC, and replaced the blower belt for $435, that same night, I can hear my AC running but no air from air duct, so I contacted them again. Monday
morning the Owner show up and told me that my AC blower motor went out. So another $800 later my AC still where it was before I called him never get lower than 84 degree. According to him that it was normal for my AC to stay at 84 degree when it was 100+ degrees outside. I Lost $1235 plus the Stress and Lost of Business. Too hot at my Business so my customers refused to come in when I told them that my AC was broken. They are very bad guy. I had never seen this
type of unprofessional business. Please do not contact with this company.

This report was posted on Ripoff Report on 04/12/2012 01:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cool-Air-Usa/Mimai-Florida-33131/Cool-Air-Usa-Overcharged-and-Dishonest-Mimai-Florida-867390. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Please call us 954-915-1155 ext 208 ask for Maria

AUTHOR: Cool Air USA Inc. - ()

My name is Maria I am in charge of Customer Assurance Rapports. Please accept our sincere apologies for any incomvenience you may have experienced as a result to our service. Unfortunately, we did not meet your expectations. This is certainly not the way we want our customers to feel when we finish a job. Customer Concerns is important and we take pride in ensuring everyone's satisfaction. We strive for perfection, I am providing this number 954-915-1155 exxt208 or Sean ext 200 so you may contact us to resolve all the issues you mentioned. I welcome your questions and comments regarding this matter and look forward to speaking with you. As a testament to strive for perfection we take the added steps to ensure that we provide you with the highest level of service simply because our customers are important to us and they deserve the very best.

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