Cool Handle COOL HANDLE ARE CROOKS Studio City, (internet), California

I purchase a money making software that reccomended that I sign up for hosting with cool handle.  I signed up for a hosting account 8/25/12; I was charged $120.00.  I had a hard time following the software and decided to return it.  On approximately 8/30/12, I phone cool handle and told the CSR that I no longer needed the hosting account.  I was told to cancel on the internet.  I requested they cancel my account on line.  I got a page that said, "your cancellation request was received by our staff."  I just figured that they would process a refund.  In November, I was going through my statements and realized that I never received a refund.  I contacted my debit card company and they started a dispute immediately.  Cool Handle refused to give me a refund even with the dispute.  They claim they never told me that they were going to give me a refund.  I cancel your service within 5 days of purchasing it.  There was no website set up or even a domain name registration.  Their money back policy is just a ploy they use to get your money.  They litteraly robbed me of $120.00.  I'm going to file a complaint against them with BBB.  I want everyone to be aware of this company.  They are crooks