- Report: #1061418
Report - Rebuttal - Arbitrate
Complaint Review: Cool Handle
Cool Handle They told me my website and domain were set up about 9 days ago but neither of them exist Internet
*Author of original report: Still haven't heard back from cool handle
*Author of original report: Another email sent to cool handle 8th July
*Author of original report: Response to cool handle.
*UPDATE Employee: We would like to help
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I purchased 6 months of web hosting on the 11th june. I was meant to get a free domain so all-in-all it was 119 dollars. when I put my credit card through it turned out they charged me extra for the domain. I let it go thinking it didnt really matter. so altogethr it was 136
a few days later they told me my website build was ready but might take 72 hours which was grand. they gave me the URL it was on(which was the domain i had purchased with them too). after 72 hours I emailed them to say the URL was returning an error and what should i do.
they responded saying they would like to help but were wondering what my query was. however after I explained it to them again they didnt get back. its been 3 days now since that last email.
I decided I wanted to cancel my account with them which i did yesterday. I got an automated response so far. But apparently your account is not canceled until somebody gets in touch.
I have decided to go with a new hosting company with good customer service. As i was talking on a live chat with a new company I asked them about my new domain name (the one cool handle created for me). They said this has not been registered.
I would like to register this domain name again with a new company and get a refund for the domain from cool handle but apparently they don't give refunds on the domain name creation. But surely they will have to in this case as they havent even registered it for me in the first place. I should be entitled to a refund as they did not provide the service that they had stated they would?
Thank you for listening,
This report was posted on Ripoff Report on 06/23/2013 09:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cool-Handle/internet/Cool-Handle-They-told-me-my-website-and-domain-were-set-up-about-9-days-ago-but-neither-o-1061418. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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