This letter is in Regards to CoolHandle & Commission Cash Codes.
I signed up with Commission Cash Codes, CCC. who is affiliated with CoolHandle Domain Hosting Services. I was Offered as part of a home based website package through CCC, A Free website.
I was asked to pick an available Domain Name, So I did. Now they are supposed to build my website. So I focus on understanding the other CCC, software I Purchased to build websites and i was trying to figure out how to use their software. No where in anything in any of the literature or emails does it say anything about the fact that they are going to bill you before you get a Website. Why would I be billed monthly For Services on a non-existent website? (I Will show Invoice Copy Below) So I call for CoolHandle support one night and I signed in and saw a tab in the client area of my Invoices, So I opened it and there was 5 Month's of Billing for $94. 78 a month! I admit I had not been watching my Credit Card billing, I had Not Bought anything. And I did not think that much time had passed. All this time coolHandle is billing me $94.78 month with no web site.
CoolHandle Has no Live voice assistance for Billing Support. So You have to wright a letter to ask a question. Under No Circumstances will billing talk to you over the phone!.So I wrote a letter explaining the fact that I did not know I was being billed and offered a solution where they kept the money, and we applied it towards future billing. I also stated in writhing in that Assistance Letter,No More Billing Was to happen from this point forward.
When all You can do email for Assistance. Your Stuck!
When all you can do is email for Support.
Every written statement should be followed as an Order!
I stated Moving Forward there is to be no more billing to my account, effective Immediately until we have completely applied these credits
I am sure they did not even read it! I am righting This because other than an automated email response. They sent a notice today 10-11-12 that they will bill my account $94.78 on the 13th. I canceled Again and wrote them a letter for support that was ignored. Other than the Kind Regards, Letter
I dont think I am an Idiot, But they made me feel like one.
i would have Never, Done Business with any company that cannot take the time to speak with the customers they are billing about Their Billing!
Now I Assumed that I would have to pay Monthly when I got my 1st website up, or setup I would call and set it up. But I would not pay $24.95 For Priority Service? They will not talk to you, Nor will they give you the choice of regular support?
I don't have anything to back up, why would I need a daily backup, Advanced Stats,Spam Assassin? or Shell Access.
Invoice Date: 07/11/2012
Due Date: 07/13/2012
Advanced Stats (07/13/2012 - 08/12/2012) $9.95
Spam Assassin (07/13/2012 - 08/12/2012) $19.95
Daily Backup (07/13/2012 - 08/12/2012) $19.95
Priority Support (07/13/2012 - 08/12/2012) $24.95
Shell Access (07/13/2012 - 08/12/2012) $19.95