- Report: #1158807
Report - Rebuttal - Arbitrate
Complaint Review: CoolHandle
CoolHandle15 Bromet Close Watford, Hertfordshire, Other United Kingdom
CoolHandle Standard Operating Procedure---Illegally Accessing Credit Cards Watford, Hertfordshire Other
*Author of original report: A look at their tactics
*Author of original report: Additional internet personalities associated with this ripoff
*Author of original report: Take care of business and you wouldn't have to pay lip service like this.
*UPDATE Employee: We would like to help
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I joined an online business in Feb of 2014. I tried to obtain hosting with Coolhandle, but my bank rejected the attempts, so I obtained hosting with another company. Then , miraculously, somehow a month later CoolHandle accessed my credit card and charged me $262.80 for hosting.
I complained and they said they would issue a refund to my card and that I should wait and the money would be returned in 5-7 days. Not only was the money not returned, but they lied about the attempt to do so. Not to mention that they accessed my credit card illegally. I am pursuing compensation.
I also checked their "emails to me" to discover that they stopped keeping, or erased records after 6/16/14. Their email to me promising a refund was sent on the 18th---2 days later. They have since stopped responding to my emails.
I realize it's a dog-eat-dog world out there, but these guys are absolutely shameless, and have caused me to terminate my relationship with two other previously trusted internet entities due to their association with Coolhandle.
My advice to anyone considering using these scammers for hosting? Don't!
This report was posted on Ripoff Report on 07/01/2014 12:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/CoolHandle/Watford-Hertfordshire-Other/CoolHandle-Standard-Operating-Procedure-Illegally-Accessing-Credit-Cards-Watford-Hertf-1158807. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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