- Report: #346324
Report - Rebuttal - Arbitrate
Complaint Review: Coolframes.com
Coolframes.com244 Fifth Ave Suite D218 NY, New York U.S.A.
Coolframes.com Silence treatment... and lies! NY New York
*Author of original report: Coolframes.com amended itself with incredible kindness.
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1)Hi, You should get it within 5 business days. As soon as the package is shipped you will receive a tracking number.
2) (one week after the the above e-mail)
Hi this Is don
Your glasses are being finished in the lab , we need to confirm that these will be distance glasses.
your rx has two prescriptions one for distance and one for reading we made them for distance
( My RX: for PROGRESSIVE lenses)
3)Hi this is Michelle from coolframes.
The lenses that you payed for were single vision lenses , after we recieved your rx we realized that they were supposed to be for progressive lenses. We can change them to progressive for you . we tried to reach you at the number provided with no success (twice) m sorry for the troubles.
the progressive lenses are $99 dollars extra. if you choose not to do progressives we can make them for reading , your pick
our number is Toll Free (888) 210-2221
San Francisco, California
This report was posted on Ripoff Report on 07/01/2008 12:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Coolframescom/NY-New-York-10001/Coolframescom-Silence-treatment-and-lies-NY-New-York-346324. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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