Complaint Review: Coolframes.com - NY New York
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- Author Confirmed
- Coolframes.com 244 Fifth Ave Suite D218 NY, New York U.S.A.
- Phone: 888-210 2221
- Web:
- Category: Miscellaneous Companies
Coolframes.com Silence treatment... and lies! NY New York
*Author of original report: Coolframes.com amended itself with incredible kindness.
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Below are some of the first e-mails I received after having ordered a pair of reading glasses through their website. To this day I have not heard from this company after my last e-mail requesting a thorough explanation regarding the delay, mistake, and my legitimate request to have them Send me the Corp. Office's address as well as the name of their CEO:
1)Hi, You should get it within 5 business days. As soon as the package is shipped you will receive a tracking number.
Kind Regards
John
2) (one week after the the above e-mail)
Hi this Is don
Your glasses are being finished in the lab , we need to confirm that these will be distance glasses.
your rx has two prescriptions one for distance and one for reading we made them for distance
thank you.
( My RX: for PROGRESSIVE lenses)
3)Hi this is Michelle from coolframes.
The lenses that you payed for were single vision lenses , after we recieved your rx we realized that they were supposed to be for progressive lenses. We can change them to progressive for you . we tried to reach you at the number provided with no success (twice) m sorry for the troubles.
the progressive lenses are $99 dollars extra. if you choose not to do progressives we can make them for reading , your pick
thank you
our number is Toll Free (888) 210-2221
Michelle
Arthus
San Francisco, California
U.S.A.
This report was posted on Ripoff Report on 07/01/2008 12:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/coolframescom/ny-new-york-10001/coolframescom-silence-treatment-and-lies-ny-new-york-346324. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Coolframes.com amended itself with incredible kindness.
AUTHOR: Arthus - (U.S.A.)
SUBMITTED: Friday, July 18, 2008
The first report is to be discarded entirely; the company's employees did everything to settle and correct this miscommunication. It has been a pleasure to deal with both Donald and Michelle from Coolframes.com. My first judgment must has been impaired by frustration & impatience.
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