- Report: #691476
Report - Rebuttal - Arbitrate
Complaint Review: Coolframes.com
Coolframes.comInternet United States of America
Coolframes.com I paid them and never received anything Internet
*Consumer Suggestion: Refund
*Consumer Comment: Happy with Coolframes
On January 29 I emailed them asking what day the glasses were expected to arrive. They didn't answer. On February 4 I emailed them telling them I wanted a refund. I filed a claim with google checkout to be mediated, and through google checkout I learned that my order had been cancelled because the frames were out of stock and I had been refunded. My bank account shows they still charged me for the frames, and I have not received a refund.
I would not be this upset if they didn't lie to me. It's fine if the glasses were out of stock, things like that happen. But don't tell me you will have them delivered to me when you don't even have the product to give me. Now I have to go abroad with my old prescription that doesn't quite fit me anymore.
As I see it right now, coolframes has stolen $119 from me. My order was cancelled, which means that I won't be receiving anything, but they still charged me for it. Believe me, I will do everything I can to get my money back.
To people who are looking at shopping from coolframes.com, don't. I know they have really great deals, the frames I ordered were $250 elsewhere, but you will not get what you paid for. Every dollar you spend at coolframes is a dollar you throw away. Their complete lack of respect for your money makes their website a horrible place to spend it.
There is nothing coolframes can do to make this up to me.
This report was posted on Ripoff Report on 02/06/2011 12:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Coolframescom/internet/Coolframescom-I-paid-them-and-never-received-anything-Internet-691476. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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