• Report: #955683

Complaint Review: Coolhandle Hosting

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  • Submitted: Tue, October 16, 2012
  • Updated: Thu, October 25, 2012

  • Reported By: Willie — Shelley Other Australia
Coolhandle Hosting
Los Angeles, California United States of America

Coolhandle Hosting Traffic Accumulator Traffic Accumulator and Coolhandle sucked me in to a "great offer" of a leads for my business and a website Los Angeles, California

*UPDATE Employee: Your refund has been issued

*Author of original report: Information Requested

*Consumer Comment: shar!!

*Consumer Comment: CALL EMMM

*UPDATE Employee: We need further information to assist you.

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I was first of  all attracted by a very creative offer from Traffic Accumulator. A software that would send visitors to my website.

When taking up the offer of a trial period and a refund if not satisfied, I proceeded thinking I had nothing nothing to lose by tring it out.

As the process developed I was told I needed to go with their "referred" webhosting company who would build me a "great website." This company was www.coolhandle.com I proceeded with the offer as it offered a monthly rate of $3.80 (I think) per month. When I put my credit card details in it charged me a full 12 months hosting for AUS$219.11.

I immediately sent them an email saying I could not afford the $219 at that time and asked them to cancel it and refund my money.

Since that time Traffic Accumulator has charged my debit card with $77 via a payment processor called www.u-order.biz I sent u-order an email and they offered to refund me the money but I haven't received that yet (now 2 days).

I received repeated emails back from Adam R from Traffic Accumulator/Coolhandle who tried to reassure me what a good deal it was and that I should let them proceed building me a website etc. Why not proceed and see what they can do before cancelling etc.

This went on over several days with me insisting on a refund each time and them trying to get me to change my mind.

The latest response is that my cancellation request "is now in a queue and that it would be handle in due course in order of priority.

I had a look at their terms and conditions on their website and they say that it may take up to 30 days to give a refund?

All of the above are delaying tactics to try a wear me out.

My latest email to them 24 hours ago has not been answered.

I have not received the Traffic Accumulator software and I have not received a website (nor do I now want one) and, I want my money back as I need it for other purposes.

As it stands, I'm powerless to get a refund from them as it seems they intend to delay me as long as possible.

They appear to scammers and fraudalent, not legitimate ethical business people who care about their customers... far from it!


This report was posted on Ripoff Report on 10/16/2012 07:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Coolhandle-Hosting/Los-Angeles-California-91604/Coolhandle-Hosting-Traffic-Accumulator-Traffic-Accumulator-and-Coolhandle-sucked-me-in-to-955683. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Your refund has been issued

AUTHOR: Adam R. - (United States of America)

Wilma,

You placed an order for hosting with us on October 3, 2012 and submitted your cancellation request October 4, 2012. Per our Terms of Service, we may take up to 30 days to process refunds.

For our Terms of Service, please visit the following page:
http://www.coolhandle.com/company/legal/terms-of-service/

As a courtesy to you, we are expediting your request and we have terminated your account. As a result a refund has been issued and replied to your cancellation ticket with confirmation of the termination and refund.

Please let us know if we can assist you with anything else.

Thanks,
Adam R.
Coolhandle.com
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#2 Author of original report

Information Requested

AUTHOR: Willie - (Australia)

My email address is: wilmadrew@dodo.com.au

I do not have a domain name.

Here is the information email you sent me after taking money from my account....

PLEASE DO NOT RESPOND TO THIS EMAIL. TO CONTACT SUPPORT, PLEASE VISIT OUR WEBSITE.

Dear Wilma Drew,

Thank you for your recent payment.  This is a payment receipt for Invoice number 999468388 generated on 10/03/2012. The

payment has been billed to the credit card on record with us.

================

Information

================

Status: 

Paid

Amount: $262.80

The charge on your credit card statement will appear as COOL HOSTING

Note: Depending on your geographic location, an international fee pay appear on your credit card statement.

To view your invoice, please go to the following address:

https://secure.coolhandle.com/viewinvoice.php?id=999468388

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#3 Consumer Comment

shar!!

AUTHOR: PJames - (United States of America)

4get cust. servce!!! had suh a hard time get my $$ bak from dis compny!!! i fond the info 4 da boss in da place n call him 2 sent $$$s bak!! call and sent message like i did!!! jack@coolhandle.com n his # 8182689879
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#4 Consumer Comment

CALL EMMM

AUTHOR: PJames - (United States of America)

I waz havin so many issue with this company 4 a loooooong time. Found a website where theowners email psoted. I sent him message and message and message didn't let him just sent me off to customer service likea dope. Finally made him mad enough cause he gave me back my $$$ Jack jack@coolhandle.com his number is 8182689879 Send him your message and call him and dont stop til you get him to give you it back!!
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#5 UPDATE Employee

We need further information to assist you.

AUTHOR: Adam R. - (United States of America)

Based on the information you provided us, we are unable to locate you account in our database.  We kindly ask that you respond with at least 1 of the following items:

- Main domain name associated with your account
- Main email address on your account
- Any invoice ID for your account

Once we receive this information, we can review your account and continue with your request.

Thank you,
Adam R.
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