- Report: #1057060
Report - Rebuttal - Arbitrate
Complaint Review: Coolhandle
Coolhandle Hosting Company works with Mobile Money Code and Mobile Money Pages Internet-Max TechSup, AdamR-Cancelation-DaisySales Internet-UK
*Author of original report: My Response to Coolhandle's Rebuttle
*UPDATE Employee: Your refund has been processed
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Mobile Money Code (Greg Anderson, it appears he is in Florida somewhere), offered me a free website when I purchased his mobile money code software. It ended up not being free. I paid Coolhandle $217.15 for hosting, which I never got to use because the web page never got built, the web page being Mobile Money Code Pro [v1] - 3ameturu.coolhandle-customer.com (05/09/2013 to be changed to a domain name I would assign, cost 05/08/2015)- $262.80. This was in additional to the products I sent with Mobile Money Code of: $487.78.
I never received a working website, I couldn't go into the back-end of WordPress, which they used to create the webpage. Sometimes links worked, sometimes they didn't. Didn't change Doman name, changed it but didn't work. AdSense rejected the webpage they said they created, as it wasn't on the Internet. What they built lacked proper design, videos and print off the page, etc., etc.
I sent them somewhere in the vicinity of 20-30 emails requesting these changes be fixed. Finally, I sent I don't know off the top of my head, but another brash of emails requesting cancelation and refunds. They finally said I had to cancel each product individually, even though I cancelled Mobile Money Code. Then they locked me out of the account so I could get in and cancel. Final Daisy from sales department gave me a new passcode so I could get in and cancel. I cancelled all and nothing was done. Then I got an email from AdamR saying that I should reconsider that he knew how frustrating it was to work with software and that he was not going to cancel my website until he heard from me...and he was already notified. I ended up sending a half a dozen more emails (now as a non-customer, as I know longer could go into the site and request a cancellation.
Terrible terrible. I send another barash of emails to Mobile Money Code (Greg Anderson) and phone calls to his support number about this and he never responded. He was to give me all these website that were completed and ready to go for internet marketing, they were incomplete and he wouldn't respond to emails for to his support phone number. I got my money back on Mobile Money Code because I went through PayPal and most of their deals and products require them to use PayPal. I can see why. So they had to refund. By Coolhandle didn't offer that option. They took from my bank account and now can't get anything back.
Later, through another company I found the same software that was offering this for farless called MobileMoneyPages (Andrew Davidson). Well, Andrew Davidson, located in the UK, is hooked up with Mobile Money Code. Same stuff happened with him, but he at least had PayPal because the vendor required them to use PaPal if they wanted to sell online with them. I am now working with the other company to redeem everything I sent there. They are most helpful.
This report was posted on Ripoff Report on 06/06/2013 04:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Coolhandle/internet/Coolhandle-Hosting-Company-works-with-Mobile-Money-Code-and-Mobile-Money-Pages-Internet--1057060. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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