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  • Report: #190470

Complaint Review: Copeland Marketing

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  • Submitted: Mon, May 08, 2006
  • Updated: Tue, September 19, 2006

  • Reported By:Chula Vista California
Copeland Marketing
1470 W. International Speedway Blvd. Daytona Beach, Florida U.S.A.

Copeland Marketing Corp. & Anthony McDermott Total Ripoff - Falsely claimed to sell, rent my timeshare in a timely manner. Daytona Beach Florida

*REBUTTAL Owner of company: "Vicky" is a certified insane person

*REBUTTAL Owner of company: "Vicky" is a certified insane person

*REBUTTAL Owner of company: "Vicky" is a certified insane person

*UPDATE EX-employee responds: x_telemarketer

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I feel like a complete fool to have fallen for this scam. I've always been prudent about researching the internet whenever something looks to good to be true, and it has always paid off for me. However, my husband & I had been looking to sell our timeshare because we have two. So when I rec'd a call from Anthony McDermott of Copeland Marketing Corp. about listing our Havasu Dunes timeshare, I thought I'd listen to his shpeel. He asked me what I thought the value was & I told him I hoped for $12-$15K. He put me on hold and when he came back he said the "quick price" for our unit was $16900. I about flipped. Then he said that he needed a listing deposit of $899, which is fully refundable at the time of sale. He went on to asked if we had a week available this year for rent, I said yes. He said that he could rent the week out for $1400 ($200/day). Of course, I was taken in by this, because I thought, well that's one task I can check of my list of things to do. He also said that he need a rental fee of $200 to rent the resort for a week. He asked me for my credit information. I told him my card was max'd out, that my husband handles the finances. My gut told me to asked him if Copeland Marketing was a legitimate company because it sounded to good to be true. He guaranteed that they were a reputable company,that they do the 90-minute presentations and usually have great success in selling timeshares and that he would have ours sold in no time. He asked me for my credit card information again & said that he would try it for authorization, so I did (dumb) and put me on hold. He came back to the phone and said it went through. In the meantime, I had called my husband and told him what I did and he was reliefed to have that task off his shoulders and supported my actions. WE JUST DIDN'T KNOW!!

The next day I received an email from Adrienne from the sales dept. of Copeland with 4 Word docs attached, 1) Intro page to the company; 2) Invoice; 3) Listing Agrmt; & 4) Rental Agrmt. The email instructed me to review the documents, correct any typos, initial them & either fax it Copeland or email them as .pdf files at sales@copeland.com. Her email also directed any questions or inquires about the docs to Lisa at lisa@copelandmarketing.com.

After reviewing the docs I notices many typos, and the information was not correct on our deeded timeshare. In the meantime, I did a search on EBay to see what the going price for timeshares were. At the search, I typed Havasu Dunes Resorts and 1 hit came up, it was the same exact unit as mine. It was listed on EBay just a few hours after my conversation with Anthony on 4-24-06. The starting bid was: $9; the Buy It Now price was: $19. This thru up a red flag, I got really nervous. I began searching the internet for timeshare sales and was surprised at the low prices being offered for them. I couldn't understand how I was quoted a askin price of $16900.

I emailed Lisa at the given email address and directed my questions and concerns about the docs typos & the internet search hits. I told her to call me ASAP. Immediately upon sending the email, it bounced back with an unknown address. So I emailed sales@copelandmarketing.com with the same issues on 5-5-06 and have rec'd no response. I felt really depressed about this. I've contacted my credit card company and submitted a Dispute Charge. I'm now just waiting for the resolution of this untimely and embarassing mistake I made.

DO NOT use Copeland Marketing Corp. Also, I discovered on a forum someone who claimed to have worked for Copeland and was unaware of what was going on. He gave rather detailed instructions as to what to do to file grievances. Number 1, was to fill out a complaint on the Attorney General of Florida - Charlie Crist. I typed in the web addresses this x-employee offered, the website looks very nearly like the real thing, but its not. I'm bruised in my soul about the deception and deceit that runs rampant in our own country.

Linda
Chula Vista, California
U.S.A.

This report was posted on Ripoff Report on 05/08/2006 11:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Copeland-Marketing/Daytona-Beach-Florida-32114/Copeland-Marketing-Corp-Anthony-McDermott-Total-Ripoff-Falsely-claimed-to-sell-rent-190470. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 3Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

"Vicky" is a certified insane person

AUTHOR: Andrea - (U.S.A.)

I'm wondering if you ever put a home up for sale. Did you harrass your realtor because you did not get the results you wanted? You were fully aware that CMC sells advertising as stated in your signed advertising agreement. We are constantly adding to our markeitng program for the benefit of our clients. I assure you that we are utilizing cutting edge marketing to connect our clients with potential buyers or renters. Please be aware that "Vicky" is a man who worked for CMC and obviously has severe mental disabilities. We had to let him go in December of 2005. Please contact Diane at 1-800-269-0143 ext 101 for assistance with your vacation property. There will be no upfront fees.
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#2 REBUTTAL Owner of company

"Vicky" is a certified insane person

AUTHOR: Andrea - (U.S.A.)

I'm wondering if you ever put a home up for sale. Did you harrass your realtor because you did not get the results you wanted? You were fully aware that CMC sells advertising as stated in your signed advertising agreement. We are constantly adding to our markeitng program for the benefit of our clients. I assure you that we are utilizing cutting edge marketing to connect our clients with potential buyers or renters. Please be aware that "Vicky" is a man who worked for CMC and obviously has severe mental disabilities. We had to let him go in December of 2005. Please contact Diane at 1-800-269-0143 ext 101 for assistance with your vacation property. There will be no upfront fees.
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#3 REBUTTAL Owner of company

"Vicky" is a certified insane person

AUTHOR: Andrea - (U.S.A.)

I'm wondering if you ever put a home up for sale. Did you harrass your realtor because you did not get the results you wanted? You were fully aware that CMC sells advertising as stated in your signed advertising agreement. We are constantly adding to our markeitng program for the benefit of our clients. I assure you that we are utilizing cutting edge marketing to connect our clients with potential buyers or renters. Please be aware that "Vicky" is a man who worked for CMC and obviously has severe mental disabilities. We had to let him go in December of 2005. Please contact Diane at 1-800-269-0143 ext 101 for assistance with your vacation property. There will be no upfront fees.
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#4 UPDATE EX-employee responds

x_telemarketer

AUTHOR: Vicky - (U.S.A.)

All of the information in my report is accurate especially the information regarding filing a complaint. The Attorney General of Florida -Charlie Crist - website is

myfloridalegal.com

The complaint form is located at..
www.myfloridalegal.com/Contact.nsf/Contact?OpenForm&Section=Economic_Crimes

or Call this number to file a complaint over the phone. Fraud Hotline:
1-866-9-NO-SCAM (1-866-966-7226) (toll free within Florida or go to myfloridalegal to access the online complaint form.

Next call the Central Florida BBB at 407-621-3300 to file a complaint by phone or go to complaint.bbb.org/ and fill out the online form. This is extremely damaging to Copeland Marketing I assure you!

Finally the Department of Agriculture is in charge of the telemarketing license for Copeland Marketing. They can revok that license in a heartbeat if they have sufficient cause or complaints.
The commissioner is Charles Bronson. You can access the online compaint form at

800helpfla.com/ccform.html

Last but not least Call the Consumer Sentinel Project Team in Washington DC at 877-382-4357 and file a complaint by phone with them.

I have pasted the addresses and phone numbers above.. If the Rip Off Report will not show these links, or you just dont believe that this is the Attorney General's official website then simply search Google for Attorney General Florida Charlie Crist!

SINCERELY, x_telemarketer
VICKY
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