• Report: #731379

Complaint Review: Copper Ridge on McKellips

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  • Submitted: Fri, May 20, 2011
  • Updated: Tue, May 24, 2011

  • Reported By: Derek — Youngstown Florida United States of America
Copper Ridge on McKellips
550 E. McKellips Mesa, Arizona United States of America

Copper Ridge on McKellips Copper Ridge Apartments on McKellips Forcing my brother, sister in law, and neice to live in an apartment with bed bugs collecting rent while denying claims, telling them they should be embarrassed Mesa, Arizona

*Author of original report: I call BS!

*Consumer Comment: Isn't it better to provide good customer service

*UPDATE Employee: Response to 5/20/2011 Review

*Author of original report: No changes made in two months

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Copper Ridge Apartments has repeated refused my brothers claims of having bed bugs telling him he should be embarrassed to talk about it telling him its his fault. My brother woke up today with one crawling on his face, he started checking the apartment and saw that they are crawling in from cracks under the carpet.

This report was posted on Ripoff Report on 05/20/2011 07:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Copper-Ridge-on-McKellips/Mesa-Arizona-85203/Copper-Ridge-on-McKellips-Copper-Ridge-Apartments-on-McKellips-Forcing-my-brother-sister-731379. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

I call BS!

AUTHOR: Derek - (USA)

 They are coming out of the walls and not one single manager or employee has done a single thing about this but wants to look good in the consumers eyes. I repeat, NOTHING HAS BEEN DONE FOR MY BROTHER SISTER AND NEICE. Whoever made that claim obviously is feeling the effects of being a slumlord and now has to deal with it truthfully or sit and make false statements like they are taking care of it. I was so sick of hearing that they had to live with such an infestation and that THE APARTMENT MANAGER STATED: YOU SHOULD BE EMBARRASSED TO TELL PEOPLE YOU HAVE BED BUGS. This Apartment complex has several complaints of bed bugs and the people below my brother even have started to notice. DO NOT RENT FROM COPPER RIDGE ON MCKELLIPS!
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#2 Consumer Comment

Isn't it better to provide good customer service

AUTHOR: mr rik - (USA)

in the beginning than to hire these shills to do damage control?
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#3 UPDATE Employee

Response to 5/20/2011 Review

AUTHOR: CopperRidgeManager - (United States of America)

5/23/2011

I apologize if you feel your brother's situation has not been handled, but I assure you that we have been actively working on the treatment of his apartment.  After completing the 3-Step treatment process with Burns Pest Elimination, we had certified that the apartment was free of the insects.  Unfortunately, the issue may have come back.  Regardless, we are continuously working on resolving this issue.  While I am unable to go into further detail since you are not the leaseholder for this apartment, I am more than willing to provide all of our documentation to the leaseholder so they may understand how we have actively worked towards assisting them in their situation, even though there were two instances that servicing needed to be rescheduled due to the residents not being prepared.

Thank you for your understanding in this matter.

Sincerely,

 
Chris Pasteur | Community Manager
Copper Ridge on McKellips | MEB Management Services, AMO
550 East McKellips Road | Mesa, AZ 85203
T 480 827 0381 | F 480 827 8129   
CopperRidge@mebapartments.com
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#4 Author of original report

No changes made in two months

AUTHOR: Derek - (USA)

Copper Ridge Apartments has repeated refused my brothers claims of having bed bugs telling him he should be embarrassed to talk about it telling him its his fault. My brother woke up today with one crawling on his face, he started checking the apartment and saw that they are crawling in from cracks under the carpet.
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