• Report: #531835

Complaint Review: "Copperfield Estates" one of Holiday Retirement Co's residences

  • Submitted: Tue, December 01, 2009
  • Updated: Sun, December 18, 2011

  • Reported By: Anonymous — Houston Texas U.S.A.
"Copperfield Estates" one of Holiday Retirement Co's residences
16820 West Road, Houston, Texas 77095 Nationwide United States of America

"Copperfield Estates" one of Holiday Retirement Co's residences None Holiday Retirement " Copperfield Estates" is a huge RIP OFF!!!!! Various cities across the country, Nationwide

*UPDATE EX-employee responds: Holiday Retirement

*UPDATE EX-employee responds: The BEST thing you can do is to move her........

*Author of original report: Update on Holiday Retirement Apartments @" Copperfield Estates"

*Author of original report: Update on Holiday Retirement Apartments @" Copperfield Estates"

*General Comment: Having the same problems in California

*Author of original report: "Copperfield Estates" has reverted to its old ways

*UPDATE EX-employee responds: What is the Status Now?

*Author of original report: Issues resolved

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

"Copperfield Estates" in Houston, Texas, is one of the of Holiday Retirement Residences and is a farce and ripoff  !!!!!


My aunt moved into this so-called "luxury retirement residence" about 8 months ago. She is paying an unbelievably high rent, and when she initially moved in, after her doing much research on these types of residences, everything was fine. They advertise "fine dining" and "resident-friendly" 24/7 managers on site.


Since her initial move-in, things have gone down-hill and no-one seems to care that the residents are extremely dissatisfied.


 The food is awful (I have eaten there myself), even though the kitchen seems to have the 'latest' equipment and fresh food is delivered there once a week. After that, what the 'chefs ???' do with it, is unknown, but it turns out to be an 'uneatable mess' with a fancy name! You sit down at the table expecting 'rigatoni' and what you get is congealed spaghetti.


The resident managers, initially so kind and congenial, have left. The new manager issues "edicts" to all the residents without consulting them beforehand. He seems to feel that they are 'children' and need to be lead around! These residents are clear-headed, and have been responsible citizens all their lives! They certainly don't like being told what they can and cannot do (especially when it is 'socially acceptable' and hurts no one!)


So the residents have taken their complaints to the 'Corporate Level' after getting no-where voicing them to management.


Even though many residents have called the corporate level on many occasions to voice their dissatisfaction, they always get "voice mail", and though they leave their name and telephone #, no-one EVER gets back to them!


It seems that Holiday Retirement Residences wants your $$, but is very unwilling to be responsive!!!!!!!! What a Ripoff !!!!!!!


This report was posted on Ripoff Report on 12/01/2009 07:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Copperfield-Estates-one-of-Holiday-Retirement-Cos-residences/nationwide/Copperfield-Estates-one-of-Holiday-Retirement-Cos-residences-None-Holiday-Retirement--531835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on "Copperfield Estates" one of Holiday Retirement Co's residences

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
4Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Holiday Retirement

AUTHOR: Gritz2 - ()

After reading these comments about Copperfield Estates, which is a Holiday Retirement property, I concur that Holiday could care less about its residents or employees. Their sole purpose is to increase census and line their pockets.  As a former manager of some of their communities, we lived under constant pressure and unbelievable scrutiny from the "management".  Nothing mattered to them except census; not holes in floors, black mole, nasty carpet, walls falling apart.. nothing!!  Oh, maybe the dust accumulated on a picture frame during one of their "inspections".. just to show their power.

Most of the "chefs" could barely make something out of a can turn out palatable.  In fact, when I cooked for our residents during a couple of snow days, they gave me a standing ovation and begged me to do the cooking and fire the so-called chef.  Why? Because I cooked real food that had some flavor, just as I would for my own family.  

We worked for Holiday almost two years, until they decided to target us. We tried to get them to repair some very serious issues in the building, like black mole and upper level floors caving in, because unlike them, our concern was for the safety of our residents. 

They sent in one of their bulldog teams to attack us and try to find fault, which they couldn't because our staff and residents loved us.. so they harassed us and created false accusations.  

This company is right up there with ALC, as one of the worst companies in every aspect that allegedly care for seniors.  There are many other places to choose from, but Holiday Retirement does nothing but exploit our seniors and gouge them.  Getting a social security increase?  They know that too and will increase your rent to take it from you.  It's horrible!

Respond to this report!
What's this?

#2 UPDATE EX-employee responds

The BEST thing you can do is to move her........

AUTHOR: PktChg - (USA)

I am a previopus Co-Manager and wanted to shed some light on the other side of the table.  Holiday Properties does not care if you move your Aunt or not.  She is not a person to them but rather a rent payment.  The Managers are paid $30K per year which includes housing, utilities and food.  The Co's get the same except they are paid $26K.  Both sets of managers are paid commission on the apt's they sell.  The managers are there to sell and nothing more.  When you go and visit, pay attention to how many times the office door is closed.  There are ALWAYS conference calls with their Regional Managers about their daily and weekly sales.  Typical teams are required to sell at least 6 new apartments a week.  If they do not, they are replaced.....simple as that.  There are new training classes of new Co's every month from several locations across the Country.  The typical week consists of 60+ hours not counting when on call.  Every waking hour, except when eating is spent contacting, calling and following up with potential  residents in hopes of convincing them they need to be there.  So, getting the residents involved is just par for the course.  Next time there is an "event", notice how many "prospects" attend.  There will NEVER be an event scheduled just for the residents.  All events are so they can be published to the outside and people get the idea that Holiday is a "happening" place and so they can get new prospects to hound incessantly.  To get a good inside glimpse at the day in the life of managements of a Holiday property, query Beneath the Veil of Holiday Properties.  As far fetched as some of the posts may seem, they are spot on.......  I wish you and your aunt well.

Roger
Respond to this report!
What's this?

#3 Author of original report

Update on Holiday Retirement Apartments @" Copperfield Estates"

AUTHOR: Anonymous - (U.S.A.)

As of October 3, 2011, my aunt will be moving out of this facility! Management  and food have gotten worse!   Guess it was one of those senerios "too good to be true!"
Respond to this report!
What's this?

#4 Author of original report

Update on Holiday Retirement Apartments @" Copperfield Estates"

AUTHOR: Anonymous - (U.S.A.)

 The 24/7 managers turn over at a rapid pace, and depending on who they are, they are geneally unhelpful.

The food has gone back to it's terrible presentation and taste. The women who serve the food (same ones who clean the apartments) are very considerate of the residents, and try to make their experiences as pleasent as possible.

Evidently as a cost-saving measure, there are many residents there who should be in an "assisted living" type of community. As in a previous response, walkers line the dining hall; residents have great difficulty getting around. Still the managers hound the residents to bring in "new" recruits, when they actually should be weeding out those residents who DO NOT BELONG!!!!! It is doubtful, based on the (unpublished) living conditions plus the high rental that anyone would recommend this place.

My suggestion: Form a group of concerned family members and have them call 1-800-322-0999 and ask to speak to the person in charge of living arrangements at your facility.......you will have to leave a voice-mail (which most likely will not be returned). CALL EVERY DAY!!!!!

Eventually the big-shots will get tired of this and return your call.

Have a specific agenda.....list all the concerns you have, your relationship to the resident, and DEMAND that something be done! Even suggest that you meet together so that everyone has a clear understanding.

Good luck!!!!
Respond to this report!
What's this?

#5 General Comment

Having the same problems in California

AUTHOR: CAdaughter - (United States of America)

I was very interested in what you wrote about Holiday Retirement.  My mother is currently living at a facility in California.  I convinced her to move near me and thought that this community seemed the best suited for her needs and desires.  She was very resistant to the move but has since (1.5 years later) made many friends and enjoys cards, going out to lunch, playing pool, etc.  

I often join a group of her friends for lunch and they constantly tell me about the atrocious meals served and the lack of management to do something proactively to fix problems and are often talked to demeaningly for even asking.  Several other children of residents are interested in forming a group to try and advocate for our parents.  They are in the last years of their lives, are quite active and deserve a high quality of life, especially for the high rent they are paying.  

There are new managers there now and are significantly worse than the previous ones.  When the residents ask for improvement, they are told they can just move out.  Yet, constantly the managers are harping on the residents to get more move-ins.  How can they even recommend this place if the food is terrible and the managers lack the desire to make things better.  In addition, this is supposed to be an independent retirement home, yet so many residents needing assisted care are allowed to move in.  In the dining room, the walls are lined with walkers that the residents need help getting to.  Management has just spent money on nice rocking chairs placed at the entrance yet they won't do simple maintenance on the apartments (i.e. burnt out lights, broken doors, screens, etc).

Who was your contact at Holiday Retirement and do you have a direct email and phone number for them? I did a little research and it appears that Debbie Hafner is the current Resident Relations contact in Salem.

I was sorry to read that your parent's residence improved somewhat but has gotten bad again.  That is very sad to hear.  I want to believe that something can be done and that Holiday Retirement can prove that they really do care.  

Any help or guidance you can give me would be most appreciated!

I'm not ready to sign my name to anything yet as I don't want my mom to suffer any negative consequences but suffice it to say that I am....

A concerned daughter~
Respond to this report!
What's this?

#6 Author of original report

"Copperfield Estates" has reverted to its old ways

AUTHOR: Anonymous - (U.S.A.)

I understand that there has been very little  mprovement since my last report. Food may somewhat better,

 however my aunt still finds it so unappetizing that she does not go to the evening meal! That's an economic plus for "Copperfield Estates" since she pays the same price, but does eat at least 1 meal!!!!!!!

It is just too much hassel for this 86 year to move!!!!!

Respond to this report!
What's this?

#7 UPDATE EX-employee responds

What is the Status Now?

AUTHOR: anon - (United States of America)

Curious, what is the status and quality of life now?  Any check in  or follow-up-- everything still good? I always have to wonder about the long term health of an organization that depends on the higher up muckty-mucks to effect positive change.  Typically, a healthy organization breeds positive action from the bottom up if managed and lead properly in the first place....
Respond to this report!
What's this?

#8 Author of original report

Issues resolved

AUTHOR: Anonymous - (U.S.A.)

Finally able to get through to "Corporate" who took complaints very seriously.

One of the 'high mucky-mucks' came to Houston from headquarters and met with dissatisfied residents.

Took care of all complaints......now residents are very satisfied.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X