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Report: #371418

Complaint Review: Coral Beach Travel And Tours Inc. - Coral Springs Florida

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  • Reported By: London Ontario
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  • Coral Beach Travel And Tours Inc. 9600 West Sample Road, Suite 402 Coral Springs, Florida U.S.A.

Coral Beach Travel And Tours Inc. TOTAL SCAM DEBITED FROM CREDIT CARD Coral Springs Florida

*UPDATE EX-employee responds: former President

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I was contacted by phone from a salesperson named Doni in March 2008, selling me a trip to Orlando, Florida for 5 days/4 nights as well as 3 days/2 nights in Fort Lauderdale or Daytona Beach with my choice of 2 adult Theme Park tickets or 1 week economy rental car from Alamo. There was also a bonus cruise round trip on Discovery to Grand Bahama Island and 3 nights accommodations at the Island Palm Resort. This entitled four people to go on this trip but we would only pay for two people the other two were free. The cost was $349.00 US per person X 2 people = $698.00 US. We chose the 1 week economy rental car from Alamo instead of the park tickets.

Since my husband and I have three children, I asked Doni about the fact that we would be one person short for this deal and she offered a second package for 4 additional people for an additional $299.00 US. So now the total equals $997.00 US for eight people. I gave her my credit card numbers as I split the cost on two cards, one for $600.00 US, the other for $397.00 US.

She sent the package to me via courier which I received two days later. They wanted $99.00 US per person for a processing fee to be mailed along with the reservation request for the bonus cruise, which we were not told about. My husband called Coral Beach Travel & Tours and they said to just send in $99.00 US total. We did not send them any money as I was getting a suspicious feeling about the whole trip.

In April, 2008 ( 1 month later) we received our statements from our two credit cards and much to our surprise there was two entries on each card. The first entry was for Coral Beach Travel & Tours for $397.00 US = $405.33 (Canadian) and another one 9 days later from Buy Sell Solution Inc. for $398.00 US = $418.54 (Canadian). The other credit card had Coral Beach Travel & Tours for $600.00 US = $612.02 (Canadian) and another entry for 7 days later from Buy Sell Solution Inc. for $598.00 US = $617.23 (Canadian). My husband called Coral Beach Travel & Tours and they said that they have never heard of Buy Sell Solution Inc. (ya right). He then called the Buy Sell Solution company and got their answering machine, he left a message and they never returned his call, (I wonder why?)

I have since tried calling Coral Beach Travel & Tours and their answering machine is full and I was unable to leave any messages. Other times I called it said their office was closed and to try calling back during their office hours from 8:30 a.m. to 5:30 p.m., even though I tried called during those times. I then emailed them and my email was rejected and sent back to me. This company is definately a scam!!! Have you noticed how many telephone numbers they provide you and none of them work!

One good thing has happened since all this and that is that the one credit card company telephoned me in April, 2008, to advise me that some company was trying to put through another debit on my credit card and that they wanted to cancel my card and would issue me another card under a different number. They also told me that someone from their company would be investigating this matter. They sent me a declaration to fill out, which I did and when I received my statement in July, 2008, they had reversed both charges on my account. Very nice of them. The other credit card company(figures the higher amount one) are not so nice. They won't reverse anything unless I can show proof in writing that services cannot be rendered by Coral Beach Travel & Tours or show that they are out of business. So we are out of pocket $612.02 + $617.23 = $1,229.25 for a trip we are not taking.

After reading other peoples horror stories on the Ripoff Report website I'm very thankful we are not taking a chance by going on this fraudulent trip!

Nancy
London, Ontario
Canada

This report was posted on Ripoff Report on 09/09/2008 07:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/coral-beach-travel-and-tours-inc/coral-springs-florida-33065/coral-beach-travel-and-tours-inc-total-scam-debited-from-credit-card-coral-springs-florid-371418. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

former President

AUTHOR: Christopher Quilter - (U.S.A.)

POSTED: Thursday, October 09, 2008

IN THE STATE OF FLORIDA
BOWARD COUNTY
LETTER OF EXPLANATION

On May 16, 2008, at a meeting of the elected Board of Directors of Coral Beach Travel & Tours, Inc. (CBTT), it was decided to shut down operations due to the theft of the company's client database and subsequent burglary and the grand theft of a remote storage server and its digital backup containing the CBTT client database. Evidence of credit card fraud was reported to CBTT and the proper authorizes have been advised of these events.

In February 2007, evidence showed that the CBTT database was stolen and sold to another timeshare developer in Kissimmee, Florida. The discovery of the theft was made clear when our clients started to complain about being harassed by Summer Bays Resort's telemarketers. For the next six (6) months, complaints stated CBTT clients were being intimidated with high pressure and strong telemarketing techniques to buy an Orlando vacation package to Florida that included a timeshare tour of Summer Bay Resorts.

On September 11, 2007 and upon advice from legal counsel, a demand letter were produced and sent to Summer Bay Resorts, et al, located in Clermont, Florida, to Cease and Desist from using and/or contacting any CBTT clients for any purpose. Summer Bay Resorts and its marketing and telemarketing departments admitted to buying the alleged stolen database, stating that they had no knowledge that the database was stolen. Summer Bay executives would not disclose to CBTT the name(s) of any person(s) or any company(s) that sold the CBTT database to them to date.

On November 23, 2007, Summer Bay Resorts, et al, made an advance settlement payment to CBTT for the one time use of the database. As of today's date, despite the Cease and Desist the database continues to being telemarketed by Summer Bay's timeshare telemarketing department as well as other timeshare telemarketing companies that promote Orlando vacations for the purpose of selling timeshare intervals to CBTT's client to buy their cheap vacations and travel to Orlando.

On March 18, 2008, it was reported that the computer server that digitally stored CBTT's travel software programs and client's records was stolen from the server room from the Radisson Worldgate Resort, in Kissimmee Florida. The Kissimmee police were called and advised of the theft. A police report was produced and currently the theft of the server is under investigation.

Evidence of fraud from CBTT's client's credit cards continued to be reported, therefore CBTT's credit card merchant services provider and insurance company were advised. CBTT took legal steps to protect CBTT and it's over 200,000 clients from this Identity Theft crime. On May 16, 2008, all of CBTT company banking and credit card processing accounts were closed and all monies and assets were frozen therefore forcing CBTT to close. All CBTT clients that used a credit card to pay for their vacations have been reported to the merchant services fraud department and risk management department. State and Federal authorities have been notified of the current position that CBTT is currently experiencing.

I apologize for the inconvenience that this preventive measures have caused CBTT's clients and vendors. All client's with reservations that have a canceled status, will be contacted once all security and legal issues have been resolved.

Sincerely,
Christopher B. Quilter
President
June 16, 2008

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