The mentality of this company is buyer beware and that is what you should be. Do not go into this dealership if you do not already know the list price and trim level and all specifics of the car you think you want and have not yet gotten a competitive Bid. In other words, go into this store to negotiate a lower price after you have decided what you want to buy and know, from at least 2 competitive bids, what it should cost. Do not go in to learn about vehicles uneducated, because the pressure to purchase this dealership imposes is relentless.
I was referred to one of the three sales managers, Philip by my mechanic of 15 years, whom I would call a friend.
The sales manager promised to take good care of me, help me select a car that met my needs, cut the price as low as possible etc, etc. Instead, I was sent to a Jeff, a salesman whose technique is make the person wait and drag out the process as long as possible so the customer can't think anymore and then charge as high a price as the customer will fall for.
The long and short of my anguish is that instead of taking care of me, they made me wait for hours, took forever to show cars, and after i was exhausted, gave me a proposal that jacked up the alleged list price by 15%. (They knew I had not selected or priced a make or model but was trusting them) Their proposal showed discounts that the salesman stated were unbelievable and I was given verbal assurances of what an amazing deal they were offering. At one point, after I could not make sense of their mathematical mumbo jumbo, the dealer manager came over and spouted out false mathematics to support their lies.
It was not until after I had purchased the automobile that I studied their numbers, comparison shopped and learn what dishonest people they are.