• Report: #953995

Complaint Review: Corporate Research

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  • Submitted: Thu, October 11, 2012
  • Updated: Fri, October 12, 2012

  • Reported By: Mendy — Lakeland Florida United States of America
Corporate Research
Internet United States of America

Corporate Research secret shoppers, Internet

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I have been dealing with this "secret shopper" company since December 2011.  I have been dealing with A LOT of BULL SH*T from a associate there by the name of Jennifer Lieber & her suppervisor Amy Williams. Anytime I send in information & Jennifer gets it. 90% of the time it is refused. She finds reasons why to not except my reports. It is only her. No one else has rejected a report from me. I have constantly reached out to Jennifer's supervisor & today she told me that me saying Jennifer Nit Picks is in correct. I even sent Amy the emails. Below you will find the emails. Plus Jennifer gets rude a lot. Not soo much in this email. But other emails she gets down right rude.

must read from the bottom up. This is how my gmail lists it. Oldest last.

Okay but what really funny with that is that she said I had to purchase it before doing my shop. Just go ahead n take me off your companies list. I will expect my last and final payment when due. I will also reported to the BBB. Jennifer is so wishy washy. I am so done with her & now she is being stood up for? I will stay with the company I have been with for 5 years & actually wants me to work for them. And actually appreciates what I do. And actually shows gratitude.

On Oct 11, 2012 2:12 PM, "Williams, Amy" <alwilliams-rms@stericycle.com> wrote:

Mendy,

Jen is not nit picking your reports. Jen is the QA person in my office, and she is the only one that deals with ALL of the errors that come thru on the editing queue, with the exception of Exxon shops. With that said, I will try to explain the problem with your report to you: 

For a return shop, you must first buy an item. You do not perform any aspect of the shop while you are making this initial/first purchase. At minimum after the first/initial purchase, you return to the store, perform the exchange/return and then complete the rest of the mystery shop, ending with a second purchase. The mystery shop needs to be a minimum of 30 minutes spent in the store.

Here are the job instructions:

Return Shop Requirements

This is a return shop, which will need to be performed in a different manner from a typical Bed Bath & Beyond mystery shop. Please note the following:

You will begin this assignment by entering the store and selecting an item for purchase. The item in which you choose does not matter as you will be returning it shortly (if you have previously purchased an item from Bed Bath & Beyond and would like to return it, you may use said item for the return portion of your shop). Purchase the item, making sure not to perform any evaluations at that time, collect a receipt and leave the location. Return to the location no sooner than 30 minutes and no later than 3 hours after making your initial purchase. Upon returning to the store, take the item you originally purchased to an open register and inform the associate that you would like to return it. This should prompt the associate to ask if you wish to exchange the item; if offered, you should accept (if you are not asked if you would like to exchange the item, inform the associate that you have changed your mind and would like to exchange instead of returning the item). Please note that all Front End Service evaluations should be performed during this portion of your shop. After being offered to an exchange, you should begin performing all standard Bed Bath & Beyond evaluations (i.e. restroom, store cleanliness, sales floor interactions), spending no less than 30 minutes to do so. Upon completing all restroom and sales area evaluations, select a second item for which you will exchange with the item you originally purchased (remembering that your reimbursement will not exceed $8). You will be required to upload an itemized receipt that clearly lists the original purchase item and the exchange item. Failure to upload this itemized receipt may result in your shop being voided, meaning you will not receive a commission or reimbursement.

With these instructions listed, you have reported that you entered for your mystery shop at 7:49, which is the time on the return and final purchase receipt. You cannot make your final purchase until after you have performed the mystery shop, i.e. University in Training, cleanliness, employees, etc. Your final purchase should have been performed when you stated that you exited the store, which was 8:20 p.m.

I hope that this explains it, and if not, please let me know. Thanks Mendy!

.
Amy Williams
Client Operations Support Supervisor
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3355
C: 419-306-5841
F: 206-888-6907
alwilliams-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com

From: Mendy **** [mailto:mendyharrison79@gmail.com]
Sent: Thursday, October 11, 2012 1:53 PM
To: Leiber, Jennifer; Williams, Amy
Subject: Re: Bed Bath and Beyond Report

I am getting so tired of having to deal with Jennifer. I just told her exactly what I did. When I did go to find something to exchange it with I went back within like 5 minutes. How is that not quick enough? Am I expected to grab something next to me & buy that? She said I had to do it a certain way..... I DID.... I DID exactly what she just said I had to. She is always nit picking over my reports. Never fails. 

She is the only one who has not approved my reports. If you look at my reports, she is the only one who doesn't take them. I never have any problems except from her. This is getting SO RIDICULOUS..... I even sent both receipts to show the times. She asked for times so I told her the times I what I did. Now she is TRYING to say I did it wrong. How did I do it wrong when I said exactly what she said I had to do? Makes no sense? I walked in the store at about 7:45pm. I finished exchanging at 7:49 (per the receipt).  This is what I told her in the previous email. How is that not right? I put that I started the return shop at 7:49 (which is when I began going through the store to finish doing the look over. For instance going to the restroom & seeing the associates at work while I am on my way there & on my way back). I was done & ended the second (return shop) at 8:20pm., this is when I did my actual shop. How is this not right?

On Thu, Oct 11, 2012 at 1:47 PM, Mendy **** (((email redacted)))
wrote:
 
I just said this. How can it be wrong? I did exactly what you just said.

On Thu, Oct 11, 2012 at 1:44 PM, Leiber, Jennifer <jleiber-rms@stericycle.com>
wrote:

Mendy,

The shop was not completed correctly. When you arrive, you must take your item to customer service, and either make the return, or have your item held for an exchange. You are then to complete all aspects of the shop. Last, you are to finish your return transaction/exchange, or make the final purchase.

Since this shop was not completed to the client specifications, we cannot accept your report.

Thank you

--------------------------------------

Jennifer Leiber 
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3354
F: 206-666-5242
jleiber-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com

From: Mendy **** [mailto:(((email redacted)))]
Sent: Thursday, October 11, 2012 1:43 PM
To: Leiber, Jennifer
Subject: Re: Bed Bath and Beyond Report

I walked in the store at about 7:45pm. I finished exchanging at 7:49 (per the receipt). I put that I started the return shop at 7:49 (which is when I began going through the store to finish doing the look over. For instance going to the restroom & seeing the associates at work while I am on my way there & on my way back). I was done & ended the second (return shop) at 8:20pm. I have sent both receipts to show you what happened. It has the time stamped on the receipts.

On Thu, Oct 11, 2012 at 1:35 PM, Leiber, Jennifer <jleiber-rms@stericycle.com>
wrote:

Mendy,

This is not the time you entered according to your receipt, unless you did the shop incorrectly.

Thank you
--------------------------------------

Jennifer Leiber
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3354
F: 206-666-5242
jleiber-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com

From: Mendy **** [mailto:(((email redacted)))]
Sent: Thursday, October 11, 2012 1:25 PM
To: Leiber, Jennifer
Subject: Re: Bed Bath and Beyond Report 

7:35pm On Thu, Oct 11, 2012 at 1:20 PM, Leiber, Jennifer <jleiber-rms@stericycle.com>
wrote:

Mendy,

I only need the correct timings. I need to know when you entered the store for the return and shop.

Thank you

--------------------------------------

Jennifer Leiber
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3354
F: 206-666-5242
jleiber-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com
 
From: Mendy **** [mailto:(((email redacted)))]
Sent: Thursday, October 11, 2012 1:18 PM
To: Leiber, Jennifer
Subject: Re: Bed Bath and Beyond Report

I am going to send you both receipt. The original one where I bought the item so I can take it back. Then the one where I went back to exchange / return (what ever option I had). I did buy a lot the first time because they had a AWESOME clearance sale going on & people were buying like crazy. So yes I did buy a lot. However I did return two of the cups later (second receipt) & exchanged it for the large plates that were still there. 

On Thu, Oct 11, 2012 at 12:13 PM, Leiber, Jennifer <jleiber-rms@stericycle.com>
wrote:

Mendy,

The time on your receipt is 7:49, so the timings provided are not correct. I need the time you entered the location upon your return.

Thank you

--------------------------------------

Jennifer Leiber
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3354
F: 206-666-5242
jleiber-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com

From: Mendy **** [mailto:(((email redacted)))]
Sent: Tuesday, October 09, 2012 9:39 AM
To: Leiber, Jennifer 
Subject: Re: Bed Bath and Beyond Report

Sorry I entered Bed Bath & Beyond at 7:49pm * left at 8:20pm. Would you like another copy of the receipt?

On Mon, Oct 8, 2012 at 4:36 PM, Mendy **** <(((email redacted)))>
wrote:

I will have to get the exact time when I get home. I know it wad around 7:40pm..... I can get exact time when I get home.

On Oct 8, 2012 4:34 PM, "Leiber, Jennifer" <jleiber-rms@stericycle.com>
wrote:

Mendy,

What time did you enter the location after you returned?

-------------------------------------

Jennifer Leiber
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3354
F: 206-666-5242
jleiber-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com

From: Mendy **** [mailto:(((email redacted)))]
Sent: Saturday, October 06, 2012 2:12 PM
To: Leiber, Jennifer
Subject: Re: Bed Bath and Beyond Report

Yes I understand this but when I put the "unknown" in it nothing popped up for me to do so. I didn't know where to put it. I have never done a Bed Bath 7 Beyond before.

Associate #3: Unknown Name (Bade was turned to where I couldn't see it) / Male / Aprox: 5ft 9in / Short Brown Hair / Caucasian / Standing in the kitchen baking items area / he was standing watching the front end registers / The associate did not greet me / Did not verbally communicate with me / Did not smile / Associate did smile at me when I looked at him.

Can you please let me know if there was suppose to be a "pop" up window come up or should I have put it in the comments. But even then the comments only allow so much.

Mendy ****

On Sat, Oct 6, 2012 at 11:39 AM, Leiber, Jennifer <jleiber-rms@stericycle.com>
wrote:

Mendy

Job# 3639402

Your report has been placed on error as you did not provide a description of the associate listed for #3. Anytime you cannot provide a name of the associate, you must provide a description including gender, height, hair color and length and race. You must also provide where they were in the store, if you were greeted or not and why you could not obtain their name. Please reply with this information by 12pm EST tomorrow.

Please note, due to client restrictions, if we do not hear back from you by the requested time, your shop will be voided and your shopper rating could be affected.

Thank you
--------------------------------------

Jennifer Leiber
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3354
F: 206-666-5242
jleiber-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com

 *************************Sorry if below repeats***************************8

I have terminated my agreement. If you guys are going to allow Jennifer to be the way she is being towards me then I don't want to work for your company. That is totally disrespectful. And I'm not going to contact support about outstanding jobs because your treating me wrong & not carding so why should I? I will be writing BBB. Have a GREAT day!

On Oct 11, 2012 2:24 PM, "Mendy ****" <(((email redacted)))> wrote:

Okay but what really funny with that is that she said I had to purchase it before doing my shop. Just go ahead n take me off your companies list. I will expect my last and final payment when due. I will also reported to the BBB. Jennifer is so wishy washy. I am so done with her & now she is being stood up for? I will stay with the company I have been with for 5 years & actually wants me to work for them.  And actually appreciates what I do. And actually shows gratitude.


On Oct 11, 2012 2:12 PM, "Williams, Amy" <alwilliams-rms@stericycle.com> wrote:

Mendy,

Jen is not nit picking your reports. Jen is the QA person in my office, and she is the only one that deals with ALL of the errors that come thru on the editing queue, with the exception of Exxon shops. With that said, I will try to explain the problem with your report to you:

For a return shop, you must first buy an item. You do not perform any aspect of the shop while you are making this initial/first purchase. At minimum after the first/initial purchase, you return to the store, perform the exchange/return and then complete the rest of the mystery shop, ending with a second purchase. The mystery shop needs to be a minimum of 30 minutes spent in the store.

Here are the job instructions:

Return Shop Requirements

This is a return shop, which will need to be performed in a different manner from a typical Bed Bath & Beyond mystery shop. Please note the following:

You will begin this assignment by entering the store and selecting an item for purchase. The item in which you choose does not matter as you will be returning it shortly (if you have previously purchased an item from Bed Bath & Beyond and would like to return it, you may use said item for the return portion of your shop). Purchase the item, making sure not to perform any evaluations at that time, collect a receipt and leave the location. Return to the location no sooner than 30 minutes and no later than 3 hours after making your initial purchase. Upon returning to the store, take the item you originally purchased to an open register and inform the associate that you would like to return it. This should prompt the associate to ask if you wish to exchange the item; if offered, you should accept (if you are not asked if you would like to exchange the item, inform the associate that you have changed your mind and would like to exchange instead of returning the item). Please note that all Front End Service evaluations should be performed during this portion of your shop. After being offered to an exchange, you should begin performing all standard Bed Bath & Beyond evaluations (i.e. restroom, store cleanliness, sales floor interactions), spending no less than 30 minutes to do so. Upon completing all restroom and sales area evaluations, select a second item for which you will exchange with the item you originally purchased (remembering that your reimbursement will not exceed $8). You will be required to upload an itemized receipt that clearly lists the original purchase item and the exchange item. Failure to upload this itemized receipt may result in your shop being voided, meaning you will not receive a commission or reimbursement.

With these instructions listed, you have reported that you entered for your mystery shop at 7:49, which is the time on the return and final purchase receipt. You cannot make your final purchase until after you have performed the mystery shop, i.e. University in Training, cleanliness, employees, etc. Your final purchase should have been performed when you stated that you exited the store, which was 8:20 p.m.

I hope that this explains it, and if not, please let me know. Thanks Mendy!

 .

Amy Williams
Client Operations Support Supervisor
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3355
C: 419-306-5841
F: 206-888-6907
alwilliams-rms@stericycle.com
www.mysteryshops.com 
www.expertretrievalqa.com

From: Mendy **** [mailto:(((email redacted)))]
Sent: Thursday, October 11, 2012 1:53 PM
To: Leiber, Jennifer; Williams, Amy
Subject: Re: Bed Bath and Beyond Report

I am getting so tired of having to deal with Jennifer. I just told her exactly what I did. When I did go to find something to exchange it with I went back within like 5 minutes. How is that not quick enough? Am I expected to grab something next to me & buy that? She said I had to do it a certain way..... I DID.... I DID exactly what she just said I had to. She is always nit picking over my reports. Never fails.

She is the only one who has not approved my reports. If you look at my reports, she is the only one who doesn't take them. I never have any problems except from her. This is getting SO RIDICULOUS..... I even sent both receipts to show the times. She asked for times so I told her the times I what I did. Now she is TRYING to say I did it wrong. How did I do it wrong when I said exactly what she said I had to do? Makes no sense? I walked in the store at about 7:45pm.

I finished exchanging at 7:49 (per the receipt).  This is what I told her in the previous email. How is that not right? I put that I started the return shop at 7:49 (which is when I began going through the store to finish doing the look over. For instance going to the restroom & seeing the associates at work while I am on my way there & on my way back). I was done & ended the second (return shop) at 8:20pm., this is when I did my actual shop. How is this not right?

On Thu, Oct 11, 2012 at 1:47 PM, Mendy **** <(((email redacted)))>
wrote:

I just said this. How can it be wrong? I did exactly what you just said.

On Thu, Oct 11, 2012 at 1:44 PM, Leiber, Jennifer <jleiber-rms@stericycle.com>
wrote:

Mendy,

The shop was not completed correctly. When you arrive, you must take your item to customer service, and either make the return, or have your item held for an exchange. You are then to complete all aspects of the shop. Last, you are to finish your return transaction/exchange, or make the final purchase.

Since this shop was not completed to the client specifications, we cannot accept your report.

Thank you

--------------------------------------
Jennifer Leiber
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3354
F: 206-666-5242
jleiber-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com

From: Mendy **** [mailto:(((email redacted)))]
Sent: Thursday, October 11, 2012 1:43 PM
To: Leiber, Jennifer
Subject: Re: Bed Bath and Beyond Report

I walked in the store at about 7:45pm. I finished exchanging at 7:49 (per the receipt). I put that I started the return shop at 7:49 (which is when I began going through the store to finish doing the look over. For instance going to the restroom & seeing the associates at work while I am on my way there & on my way back). I was done & ended the second (return shop) at 8:20pm. I have sent both receipts to show you what happened. It has the time stamped on the receipts.

On Thu, Oct 11, 2012 at 1:35 PM, Leiber, Jennifer <jleiber-rms@stericycle.com>
wrote:

Mendy,

This is not the time you entered according to your receipt, unless you did the shop incorrectly.

Thank you
--------------------------------------

Jennifer Leiber
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3354
F: 206-666-5242
jleiber-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com

From: Mendy **** [mailto:(((email redacted)))]
Sent: Thursday, October 11, 2012 1:25 PM
To: Leiber, Jennifer 
Subject: Re: Bed Bath and Beyond Report

7:35pm On Thu, Oct 11, 2012 at 1:20 PM, Leiber, Jennifer <jleiber-rms@stericycle.com>
wrote:

Mendy,

I only need the correct timings. I need to know when you entered the store for the return and shop.

Thank you
 
--------------------------------------

Jennifer Leiber
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3354
F: 206-666-5242
jleiber-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com

From: Mendy **** [mailto:(((email redacted)))]
Sent: Thursday, October 11, 2012 1:18 PM
To: Leiber, Jennifer
Subject: Re: Bed Bath and Beyond Report

I am going to send you both receipt. The original one where I bought the item so I can take it back. Then the one where I went back to exchange / return (what ever option I had). I did buy a lot the first time because they had a AWESOME clearance sale going on & people were buying like crazy. So yes I did buy a lot. However I did return two of the cups later (second receipt) & exchanged it for the large plates that were still there.

On Thu, Oct 11, 2012 at 12:13 PM, Leiber, Jennifer <jleiber-rms@stericycle.com>
wrote:

Mendy,

The time on your receipt is 7:49, so the timings provided are not correct. I need the time you entered the location upon your return.

Thank you

--------------------------------------
Jennifer Leiber
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3354
F: 206-666-5242
jleiber-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com

From: Mendy **** [mailto:(((email redacted)))]
Sent: Tuesday, October 09, 2012 9:39 AM
To: Leiber, Jennifer
Subject: Re: Bed Bath and Beyond Report

Sorry I entered Bed Bath & Beyond at 7:49pm * left at 8:20pm. Would you like another copy of the receipt?

On Mon, Oct 8, 2012 at 4:36 PM, Mendy **** <(((email redacted)))>
wrote:

I will have to get the exact time when I get home. I know it wad around 7:40pm..... I can get exact time when I get home.


On Oct 8, 2012 4:34 PM, "Leiber, Jennifer" <jleiber-rms@stericycle.com>
wrote:

Mendy,

What time did you enter the location after you returned?

 --------------------------------------

Jennifer Leiber
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3354
F: 206-666-5242
jleiber-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com

From: Mendy **** [mailto:(((email redacted)))]
Sent: Saturday, October 06, 2012 2:12 PM
To: Leiber, Jennifer
Subject: Re: Bed Bath and Beyond Report

Yes I understand this but when I put the "unknown" in it nothing popped up for me to do so. I didn't know where to put it. I have never done a Bed Bath 7 Beyond before.

Associate #3: Unknown Name (Bade was turned to where I couldn't see it) / Male / Aprox: 5ft 9in / Short Brown Hair / Caucasian / Standing in the kitchen baking items area / he was standing watching the front end registers / The associate did not greet me / Did not verbally communicate with me / Did not smile / Associate did smile at me when I looked at him.

Can you please let me know if there was suppose to be a "pop" up window come up or should I have put it in the comments. But even then the comments only allow so much.

Mendy ****

On Sat, Oct 6, 2012 at 11:39 AM, Leiber, Jennifer <jleiber-rms@stericycle.com>
wrote:

Mendy

Job# 3639402

Your report has been placed on error as you did not provide a description of the associate listed for #3. Anytime you cannot provide a name of the associate, you must provide a description including gender, height, hair color and length and race. You must also provide where they were in the store, if you were greeted or not and why you could not obtain their name. Please reply with this information by 12pm EST tomorrow.

Please note, due to client restrictions, if we do not hear back from you by the requested time, your shop will be voided and your shopper rating could be affected.

Thank you
--------------------------------------

Jennifer Leiber
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P:419-434-3354
F: 206-666-5242
jleiber-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com

 **********************
Do not work for this company because they do not care about anything but getting their reports done & not treating their auditors with respect. So if your looking for a company to do secret shopper stuff with go to Trendsource. They are AWESOME! I have been with them since 2007. Haven't had any problems. Plus they pay more!!!

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 10/11/2012 10:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Corporate-Research/internet/Corporate-Research-secret-shoppers-Internet-953995. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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