- Report: #542619
Report - Rebuttal - Arbitrate
Complaint Review: Correctional Billing Services - Division Of Evercom Systems
Correctional Billing Services - Division Of Evercom SystemsDallas, Texas United States of America
Correctional Billing Services - Division Of Evercom Systems Division of Evercom Systems & T-Netix During my first payment I was told the charges would be .69 cents a minute. When I printed off a statement, they actually were anywhere from 1.39 to 1.68 Dallas, Texas
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I have been putting approximately $50.00 to $100.00 on my account for my son to call me from an Oakland County jail facility. We talk for a very short time with a number of interruptions from a canned message (which I'm guessing uses up some of our minutes) and have also just plain been disconnected.
Upon making my first call to set up my account I was told the charge was .69 cents a minute which sounded good because I was paying $9.99 for 5 minutes for each collect call I was receiving from him.
When I felt I was not getting the number of minutes that I paid for I went on line and printed off a statement and was in fact paying anywhere from $1.39 to $1.68 a minute. The day or time of day doesn't seem to be a factor. I'm not sure what the charges are based on.
I also was unable to understand the people I was dealing with by phone and switched to the internet for my last payment.
I would love to have my statement and minute charges explained to me but am quite sure they wouldn't understand the question and I wouldn't understand them. It's happened before when I had questions.
The whole scheme is a ripoff and I'm wondering how much kick-back the correctional facilities are getting to continue this companies use.
This report was posted on Ripoff Report on 12/20/2009 09:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Correctional-Billing-Services-Division-Of-Evercom-Systems/Dallas-Texas-75265-0757/Correctional-Billing-Services-Division-Of-Evercom-Systems-Division-of-Evercom-Systems--542619. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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