- Report: #692374
Report - Rebuttal - Arbitrate
Complaint Review: Correctional Billing Services
Correctional Billing Services14651 Dallas Parkway, 6th Floor Dallas, Texas United States of America
Correctional Billing Services Evercom Correctional Billing Services "the modern day highway robbers and bottom feeding scumbags (imho)" Dallas, Texas
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They engage in what amounts to price gouging because they are the only game in town in many places, they do not have to be competitive and they seem to be accountable to no one.
All this being said, not only are they scalpers and price gougers in general, they have a dismal record regarding customer service. They have charged me consistently for incomplete calls, dropped calls, disconnections and when you contact customer service you get nothing but the run-around and lies. They try to blame it on the institutions and then claim they do not have to give credit or refund on those calls. In reality they are committing fraud by charging for services they have not provide and I believe this is all part of their business practice and corporate greed.
They have repeatedly charged credit and debit cards without authorization. They put me on hold for as long as 58 minutes. They refuse or delay refunds or credits for services they did not provide. They add all kinds of fees that they do not make you aware of when you receive a collect call from an inmate in an institution.
As a consumer, I believe it is my right to choose what company I want to do business with and should not be held captive to use whatever company any government agency, including correctional institutions tells me I have to use. Yeah I know this is unrealistic but I have found some options that provide free market and savings to the families of inmates. I am tired of the scamming ways of these telecom companies.
I have decided to share this option to avoid doing business with such scamming telecom companies on a non-profit website providing help for inmates and their families. If you write to me I will give that link to you so that you can have a choice. Just write me here.
This report was posted on Ripoff Report on 02/08/2011 09:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Correctional-Billing-Services/Dallas-Texas-75254/Correctional-Billing-Services-Evercom-Correctional-Billing-Services-the-modern-day-highwa-692374. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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