As someone who works actively with chaplain's offices and serves on the Board of one non-profit organization that offers resources to inmates and their families, I am always outraged at the unethical and immoral business practices of the telecommunications companies that serve the nations correctional institutions. In my opinion they are simply the highway robbers of old using modern technologies. Correctional Billing Services is one of the worst and they are almost at a point where they have monopoly status in the industry. In fact on their website they proudly point out that "Headquartered in Dallas, Texas, Securus employs approximately 800employees who serve approximately 2,400 correctional facilities in 44 states and over 850,000 inmates nationwide."
They engage in what amounts to price gouging because they are the only game in town in many places, they do not have to be competitive and they seem to be accountable to no one.
All this being said, not only are they scalpers and price gougers in general, they have a dismal record regarding customer service. They have charged me consistently for incomplete calls, dropped calls, disconnections and when you contact customer service you get nothing but the run-around and lies. They try to blame it on the institutions and then claim they do not have to give credit or refund on those calls. In reality they are committing fraud by charging for services they have not provide and I believe this is all part of their business practice and corporate greed.
They have repeatedly charged credit and debit cards without authorization. They put me on hold for as long as 58 minutes. They refuse or delay refunds or credits for services they did not provide. They add all kinds of fees that they do not make you aware of when you receive a collect call from an inmate in an institution.
As a consumer, I believe it is my right to choose what company I want to do business with and should not be held captive to use whatever company any government agency, including correctional institutions tells me I have to use. Yeah I know this is unrealistic but I have found some options that provide free market and savings to the families of inmates. I am tired of the scamming ways of these telecom companies.
I have decided to share this option to avoid doing business with such scamming telecom companies on a non-profit website providing help for inmates and their families. If you write to me I will give that link to you so that you can have a choice. Just write me here.