• Report: #238094

Complaint Review: Correctional Billing Services

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Sun, March 04, 2007
  • Updated: Sun, September 28, 2008

  • Reported By:Visalia California
Correctional Billing Services
P O Box 1010 Salem Alabama 36702 Salem, Alabama U.S.A.
  • Phone: 800-844-6591
  • Web:
  • Category: Ex-Wives

Correctional Billing Services AKA Global Tel Link Not all inmates are criminals, former Riverside Police Officer being accused of threating behavior by B****H of an x-wife Salem Alabama

*Consumer Comment: Scamming Inmates Families

*Consumer Comment: I am also being ripped off by Global Tel Link

*Author of original report: The issue is in California

*Author of original report: The issue is in California

*Author of original report: The issue is in California

*Author of original report: The issue is in California

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

How many men out there have been plauged by an x-wife or girlfriend and in order to get what they wanted, made allegations that were not true? The comments made here about breaking the law and having sympathy for those in custody ,have no clue as to what the heck they are talking about.

My loved one has always obeyed the law and actually defended it as an officer of Riverside County as well as being a Privet investigator, and now a medic. He has never been in trouble or incacerated. After not allowing him to see his son's for years and , him not wanting to put them through another litigation process, he decided to back off. After she denied him the right to be a father, she also asked him for something in which he said , no!, so in retaliation she made up false charges against him and had him arrested and extrodited from his residence fired from his employment and now fighting to prove his innocence. He has a pace maker and has multiple medical problems which this whole occurance has effected him to the point where he is in the medical ward of the facility and has been taken to emergency on different occasions.

Recently I had charges on my regular phone bill to which I am paying. I get a bill from Global Tel Link on another portion of my phone bill. I call them and they suggest I pre-pay for the calls and put a minimum of 50.00 on my credit card. So I was given the number to Correctional Billing. After a lot of questions i agree and then when i get ready to make the transaction, they say that will be 58.00 Never once did they disclose that until the end of the call I would be paying a 8.00 servie fee. I told her to make it for the 38.00 that I owed on the bill and that I would deal with my carrier and she states that I have to call back in 2 hours because she could not bring up that screen. I used my whole lunch hour doing this and said I would call after work, each time at least a 30 to 40 min wait.

I started to use the service and then got my regular bill which was crazy, during this time I had many dropped calls and the calls the shorter they are the higher the cost. So I called the phone number to Correctional Billing. I asked them to adjust all the calls that were five minuets or less, becuse in addition to the calls dropping to my land line , they also have a woman speaking on an automated message that interrupts every 15 min. and the message lasts for about 12 seconds. During these interruptions is where I get the dropped calls, because the phone for the inmates monitors the calls in order to prevent three way calling, which if you have call waiting or any services it will end your call forcing the inmate to call back, again another rediculous charge.

I have had so many that I started to keep track of them at the companies suggestion. So just yesterday I get my bill and I am astonished to see that not only did they bill me through 1-12-07 through 1-31-07 but they never took the charges off. In fact they re-listed the calls and I went through each one and compared, the only calls that were equal or ligitment were the first few down the row, all the rest had the same dates of the calls recieved, but different times, different amount of minuets and now higher charges. They did not adjust the calls but rebilled them to my regular carrier, I asked a supervisor named Rosalina and she told me that they took of the connection fee on all the dropped calls, so I asked how much that was and she told me that it was $2.45, so I took one of the calls supposed to be adjusted which was 2.75 and told her that if the calls were adjusted the connection fee that would leave a .30 balance on that call. She got quiet and transfered me to a supervisor named Cherie. I explained that I did not owe this money and that the charges were all wrong, the calls adjusted were not done so but rebilled to my carrier, I was told the calls were going to be taken off , until that day I had never heard of the connection fee and now they have a block on my phone preventing me from sending my loved one money so that he can buy minuets in there to call me without having to deal with this company. I explained that all I wanted to do was pay the 12.55 supposed balance and have the block removed. I was told all they were authorized was to take was a 58.00 payment. I responded by telling them that why in the world would I want to make a 58.00 payment when I was already getting raped. I explained that I should not have an overage because when they put the block on my phone I had 13.65 on the account, they were supposed to do a credit for calls dropped on 02-02-07 and they also showed up on my bill.

I then told her that I wanted all the rules and regulations on their company sent to my address, she said it would take 7-10 business days. I asked for all charges made to my credit card , and any and all information associated with my account. I then asked for the head of the coorporation so that I could file a complaint , she said it was Lou. I told here that I needed to know who would accept service on the companies behalf, that is when she gave me the fax and PO Box to the company in Alabama. I told her that I am not stupid, you cannot serve a complaint on a PO Box. She hung up on me at that point. I called back and again I got the first representative and she told me that I had to use thier service, If I wanted to pay the 12.55 I could do so through money order and it would take 7-10 days to clear, but that no block would be lifited from my phone.
She said I had no choice but to go through them because they serviced Riverside County. I told her I do not have to do anything, she said well the good luck getting calls from your loved one.

I plan to send the 12.55, and not use their service, the inconvienace of being able to take a payment for 58.00 , but not to pay off your balance was unreal, and the fact that they used the same billing dates and calls to rebill for the same dates but at higher charges and all at different times. Out of a supposed 60 calls only 32 were actually valid calls.

So for the individuals that feel because the person is in jail that is their problem remember we have a right to innocent until proven guilty, whic should be the other way around nowdays. In addition, it does not matter what the situation is , that person is someones loved one and the families should not be penalized for caring and having love for their father's daughter's sons husbands or wives. Not all situations are cut and dry.

The thing that burns me up is this company is making money off of other peoples misfortune and doing it dishonestly. I am looking to file suit against this corporation, and if my loved one dies because of his heart problem without being able to call home, the issue will change. I am sure that he will be exhonerated because he did not do what he is accused of, but i will not allow this comnpany to make money off of what an x-wife did too an unsuspecting man. All you men think about how you would feel if an x-wife did this to you and then your family had to be put in this situation financially so that another company could reap the fortune. If there are any others out there that can lend a hand and let me know your stories I am serious about suing this company. Your comments would be appreciated.

Ana
Visalia, California
U.S.A.

This report was posted on Ripoff Report on 03/04/2007 03:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Correctional-Billing-Services/Salem-Alabama-36702/Correctional-Billing-Services-AKA-Global-Tel-Link-Not-all-inmates-are-criminals-former-Ri-238094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Correctional Billing Services

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Scamming Inmates Families

AUTHOR: Bubba - (U.S.A.)

I'm sending this anonymously, I don't want any part of this, just thought I'd share what a friend(ex employee) told me was going on there before he and roughly 80% of the staff were fired by Schlumberger.

In a nutshell.....

Global Tel*Link was started by G.Dan Wiley(a Mobile, AL politician if I remember right). They sold the company to Schlumberger Technologies Inc.. What Schlumberger didn't know was that Global had their MIS department *tweek* the validation software to add random seconds to telephone calls. A 'second' here and there doesn't seem like much, but when you validate roughly anywhere from 15,000 to 30,000 inmate calls a day...it adds up quick;). Well, the sh*t hit the fan after Schlumberger purchased Global. The Louisiana Department of Corrections went after them in 1997 to the tune of $12 million. Price Waterhouse did the audit on Global. I'm not sure what the outcome was. But Don't take my word on it, see for yourself:

http://caselaw.lp.findlaw.com/cgi-bin/getcase.pl?court=11th&navby=case&no=956138opa
Respond to this report!
What's this?

#2 Consumer Comment

I am also being ripped off by Global Tel Link

AUTHOR: Leshania - (U.S.A.)

I live in Virginia. My fiance is in Hampton Roads Regional Jail. I get prepaid calls sent to my cell phone. I pay using money gram express payment. Money gram charges an $8.95 fee. His calls are $1.00 each.

Usually I will put about $60 on the prepay account. Everything was ok until recently I noticed each time he calls more than $1.00 is being subtracted from the prepay account. I was NOT informed of any additional charges. The extra amount being taken out is usually $0.50 and up! The company representatives are just saying the phone calls are subject to additional charges! I already pay a fee just for him to call ($8.95 money gram fee).

In addition to that my calls are cut short by a minute or more on any given call. His calls are 15minutes. They have been cut off by 7,13, and 14 minutes resulting in him having to call back. I don't get billed so I have no way of knowing the exact days in which the error occured.

As of today 3/25/07 Global tel link has yet again ripped me off of $20 after I had just put $75 on my prepay account. Their systems are down and they have no way of verifying my payment against the reciept number I have. So now my finace cannot call until I am able to put more money on the account.

I hope Ana is able to get something started because I will be willing to help anyway I can. My fiance has not even been to trial yet but he is denied phone calls on a regular basis.

Something needs to be done about this monopoly of a company.

Shana
Hampton Rds, Virginia
Respond to this report!
What's this?

#3 Author of original report

The issue is in California

AUTHOR: Ana - (U.S.A.)

I have noticed that there are one minute calls that I am billed during hours that I am clearly at work, and am not here to accept the charges. In addition I am a universal life line user and
Pursuant to Resolution T-16901, all telecommunications carriers are required to apply CPUC mandated Public Program surcharge rates (excluding (1) Universal Lifeline Telephone Service , which I can prove that I have.

I understand that the terms of payment shall be according to the rules, regulations, and laws of the State of California. This precisely why I am making my objection to billed charges and reporting them in writing to Global Tel Link within sixty (60) days after receipt of my bill.

I checked on the address for billing disputes and the rep. Gave me the wrong address to send my dispute to, maybe in hopes of me passing the 60 day limit, she gave me P O Box 1010 Selma, PA 36702, when in all actuality it is the above referenced addresses. I am only to conclude that the representative willfully gave me a address that would lead me in the wrong direction. Since under your Rule 2.0 Number 10 it gives another address for handling disputes.

I dispute anything 10 min and under, these calls are dropped so that the person has to call back resulting in another charge. Service may be cancelled by the Customer by providing verbal or written Notice to the Company, which I elect to do now, for violations associated with the tariff's and the violations and fraudulent use of this service. Under your Rule 2.0 Number 14, states that Credit allowance for interruptions of service which are not due to Carrier's testing or adjusting, to the negligence of the Customer, or to the failure of channels, equipment or communications system provided by Customer, are subject to the general liability provisions set forth in Rule No. 18, herein. It shall be the obligation of the Customer to notify the Carrier of any interruptions in service. Before giving such notice, Customer shall ascertain that the trouble is not being caused by any action or omission of Customer, not within his control, or is not in wiring or equipment connected to the terminal of Carrier. I have made several calls, checked the lines, called my carrier and there is no reason for the dropped calls, the calls are to a land line , and I have made all injures in a timely fashion to your company advising them of the problem.

However you fail to post Rule Number 18 on your web site. I would also like clarification as to pre-paid use, there is very little associated with it on your website. Which I find disturbing, since most consumer use the pre-paid method and are not told of the connection surcharges associated with it's use. In all actuality , the user pays 50.00 minimum fee, but other associated fees which are not disclosed to the consumer are then taken out leaving a very small balance for actual phone use.

In addition the representative states that there is a minimum of 50.00 for the use of service, but according to your website the minimum payment to begin service is 25.00 this is also not disclosed to the customer. The unsuspecting consumer then thinks that this is a more cost efficient way to receive calls from their loved one's when it really is not.

I can give you an example, I had 20.00 left on my card and planned to replenish once a week, however before I could do that a block was placed on the phone. I checked my balance and I had a call from the facility, it was a dropped call so immediately after getting this call I checked my balance and the dropped call left me with a balance of 7.00 dollars , it took 13.00 off my pre-paid account which never put back. Global Tel Link is supposed to provide you with a rate of the accepted call , and your website states that most billing rates are provided during the introduction of the attempted collect call. If the rate is not offered, contact the Billing and Customer Service Department, however the consumer does not know this until after the outrageous calls come in and customer service does not provide this information voluntarily when the consumer begins using their service.
I am willing to pay the money I owe, but I want my account seriously looked into , I happen to know there are at least fifteen others that have had the exact same problem, I am sure that with all the people out there it will not be hard to file a class action law suit. I am very serious about this matter. I look forward to hearing from you within 10 days. If I do not get some action on this then I will use whatever remedies that are available to me in handling this dispute.

PS I work as a Paralegal so I am not unfamiliar with filing suit class Action or otherwise
Respond to this report!
What's this?

#4 Author of original report

The issue is in California

AUTHOR: Ana - (U.S.A.)

I have noticed that there are one minute calls that I am billed during hours that I am clearly at work, and am not here to accept the charges. In addition I am a universal life line user and
Pursuant to Resolution T-16901, all telecommunications carriers are required to apply CPUC mandated Public Program surcharge rates (excluding (1) Universal Lifeline Telephone Service , which I can prove that I have.

I understand that the terms of payment shall be according to the rules, regulations, and laws of the State of California. This precisely why I am making my objection to billed charges and reporting them in writing to Global Tel Link within sixty (60) days after receipt of my bill.

I checked on the address for billing disputes and the rep. Gave me the wrong address to send my dispute to, maybe in hopes of me passing the 60 day limit, she gave me P O Box 1010 Selma, PA 36702, when in all actuality it is the above referenced addresses. I am only to conclude that the representative willfully gave me a address that would lead me in the wrong direction. Since under your Rule 2.0 Number 10 it gives another address for handling disputes.

I dispute anything 10 min and under, these calls are dropped so that the person has to call back resulting in another charge. Service may be cancelled by the Customer by providing verbal or written Notice to the Company, which I elect to do now, for violations associated with the tariff's and the violations and fraudulent use of this service. Under your Rule 2.0 Number 14, states that Credit allowance for interruptions of service which are not due to Carrier's testing or adjusting, to the negligence of the Customer, or to the failure of channels, equipment or communications system provided by Customer, are subject to the general liability provisions set forth in Rule No. 18, herein. It shall be the obligation of the Customer to notify the Carrier of any interruptions in service. Before giving such notice, Customer shall ascertain that the trouble is not being caused by any action or omission of Customer, not within his control, or is not in wiring or equipment connected to the terminal of Carrier. I have made several calls, checked the lines, called my carrier and there is no reason for the dropped calls, the calls are to a land line , and I have made all injures in a timely fashion to your company advising them of the problem.

However you fail to post Rule Number 18 on your web site. I would also like clarification as to pre-paid use, there is very little associated with it on your website. Which I find disturbing, since most consumer use the pre-paid method and are not told of the connection surcharges associated with it's use. In all actuality , the user pays 50.00 minimum fee, but other associated fees which are not disclosed to the consumer are then taken out leaving a very small balance for actual phone use.

In addition the representative states that there is a minimum of 50.00 for the use of service, but according to your website the minimum payment to begin service is 25.00 this is also not disclosed to the customer. The unsuspecting consumer then thinks that this is a more cost efficient way to receive calls from their loved one's when it really is not.

I can give you an example, I had 20.00 left on my card and planned to replenish once a week, however before I could do that a block was placed on the phone. I checked my balance and I had a call from the facility, it was a dropped call so immediately after getting this call I checked my balance and the dropped call left me with a balance of 7.00 dollars , it took 13.00 off my pre-paid account which never put back. Global Tel Link is supposed to provide you with a rate of the accepted call , and your website states that most billing rates are provided during the introduction of the attempted collect call. If the rate is not offered, contact the Billing and Customer Service Department, however the consumer does not know this until after the outrageous calls come in and customer service does not provide this information voluntarily when the consumer begins using their service.
I am willing to pay the money I owe, but I want my account seriously looked into , I happen to know there are at least fifteen others that have had the exact same problem, I am sure that with all the people out there it will not be hard to file a class action law suit. I am very serious about this matter. I look forward to hearing from you within 10 days. If I do not get some action on this then I will use whatever remedies that are available to me in handling this dispute.

PS I work as a Paralegal so I am not unfamiliar with filing suit class Action or otherwise
Respond to this report!
What's this?

#5 Author of original report

The issue is in California

AUTHOR: Ana - (U.S.A.)

I have noticed that there are one minute calls that I am billed during hours that I am clearly at work, and am not here to accept the charges. In addition I am a universal life line user and
Pursuant to Resolution T-16901, all telecommunications carriers are required to apply CPUC mandated Public Program surcharge rates (excluding (1) Universal Lifeline Telephone Service , which I can prove that I have.

I understand that the terms of payment shall be according to the rules, regulations, and laws of the State of California. This precisely why I am making my objection to billed charges and reporting them in writing to Global Tel Link within sixty (60) days after receipt of my bill.

I checked on the address for billing disputes and the rep. Gave me the wrong address to send my dispute to, maybe in hopes of me passing the 60 day limit, she gave me P O Box 1010 Selma, PA 36702, when in all actuality it is the above referenced addresses. I am only to conclude that the representative willfully gave me a address that would lead me in the wrong direction. Since under your Rule 2.0 Number 10 it gives another address for handling disputes.

I dispute anything 10 min and under, these calls are dropped so that the person has to call back resulting in another charge. Service may be cancelled by the Customer by providing verbal or written Notice to the Company, which I elect to do now, for violations associated with the tariff's and the violations and fraudulent use of this service. Under your Rule 2.0 Number 14, states that Credit allowance for interruptions of service which are not due to Carrier's testing or adjusting, to the negligence of the Customer, or to the failure of channels, equipment or communications system provided by Customer, are subject to the general liability provisions set forth in Rule No. 18, herein. It shall be the obligation of the Customer to notify the Carrier of any interruptions in service. Before giving such notice, Customer shall ascertain that the trouble is not being caused by any action or omission of Customer, not within his control, or is not in wiring or equipment connected to the terminal of Carrier. I have made several calls, checked the lines, called my carrier and there is no reason for the dropped calls, the calls are to a land line , and I have made all injures in a timely fashion to your company advising them of the problem.

However you fail to post Rule Number 18 on your web site. I would also like clarification as to pre-paid use, there is very little associated with it on your website. Which I find disturbing, since most consumer use the pre-paid method and are not told of the connection surcharges associated with it's use. In all actuality , the user pays 50.00 minimum fee, but other associated fees which are not disclosed to the consumer are then taken out leaving a very small balance for actual phone use.

In addition the representative states that there is a minimum of 50.00 for the use of service, but according to your website the minimum payment to begin service is 25.00 this is also not disclosed to the customer. The unsuspecting consumer then thinks that this is a more cost efficient way to receive calls from their loved one's when it really is not.

I can give you an example, I had 20.00 left on my card and planned to replenish once a week, however before I could do that a block was placed on the phone. I checked my balance and I had a call from the facility, it was a dropped call so immediately after getting this call I checked my balance and the dropped call left me with a balance of 7.00 dollars , it took 13.00 off my pre-paid account which never put back. Global Tel Link is supposed to provide you with a rate of the accepted call , and your website states that most billing rates are provided during the introduction of the attempted collect call. If the rate is not offered, contact the Billing and Customer Service Department, however the consumer does not know this until after the outrageous calls come in and customer service does not provide this information voluntarily when the consumer begins using their service.
I am willing to pay the money I owe, but I want my account seriously looked into , I happen to know there are at least fifteen others that have had the exact same problem, I am sure that with all the people out there it will not be hard to file a class action law suit. I am very serious about this matter. I look forward to hearing from you within 10 days. If I do not get some action on this then I will use whatever remedies that are available to me in handling this dispute.

PS I work as a Paralegal so I am not unfamiliar with filing suit class Action or otherwise
Respond to this report!
What's this?

#6 Author of original report

The issue is in California

AUTHOR: Ana - (U.S.A.)

I have noticed that there are one minute calls that I am billed during hours that I am clearly at work, and am not here to accept the charges. In addition I am a universal life line user and
Pursuant to Resolution T-16901, all telecommunications carriers are required to apply CPUC mandated Public Program surcharge rates (excluding (1) Universal Lifeline Telephone Service , which I can prove that I have.

I understand that the terms of payment shall be according to the rules, regulations, and laws of the State of California. This precisely why I am making my objection to billed charges and reporting them in writing to Global Tel Link within sixty (60) days after receipt of my bill.

I checked on the address for billing disputes and the rep. Gave me the wrong address to send my dispute to, maybe in hopes of me passing the 60 day limit, she gave me P O Box 1010 Selma, PA 36702, when in all actuality it is the above referenced addresses. I am only to conclude that the representative willfully gave me a address that would lead me in the wrong direction. Since under your Rule 2.0 Number 10 it gives another address for handling disputes.

I dispute anything 10 min and under, these calls are dropped so that the person has to call back resulting in another charge. Service may be cancelled by the Customer by providing verbal or written Notice to the Company, which I elect to do now, for violations associated with the tariff's and the violations and fraudulent use of this service. Under your Rule 2.0 Number 14, states that Credit allowance for interruptions of service which are not due to Carrier's testing or adjusting, to the negligence of the Customer, or to the failure of channels, equipment or communications system provided by Customer, are subject to the general liability provisions set forth in Rule No. 18, herein. It shall be the obligation of the Customer to notify the Carrier of any interruptions in service. Before giving such notice, Customer shall ascertain that the trouble is not being caused by any action or omission of Customer, not within his control, or is not in wiring or equipment connected to the terminal of Carrier. I have made several calls, checked the lines, called my carrier and there is no reason for the dropped calls, the calls are to a land line , and I have made all injures in a timely fashion to your company advising them of the problem.

However you fail to post Rule Number 18 on your web site. I would also like clarification as to pre-paid use, there is very little associated with it on your website. Which I find disturbing, since most consumer use the pre-paid method and are not told of the connection surcharges associated with it's use. In all actuality , the user pays 50.00 minimum fee, but other associated fees which are not disclosed to the consumer are then taken out leaving a very small balance for actual phone use.

In addition the representative states that there is a minimum of 50.00 for the use of service, but according to your website the minimum payment to begin service is 25.00 this is also not disclosed to the customer. The unsuspecting consumer then thinks that this is a more cost efficient way to receive calls from their loved one's when it really is not.

I can give you an example, I had 20.00 left on my card and planned to replenish once a week, however before I could do that a block was placed on the phone. I checked my balance and I had a call from the facility, it was a dropped call so immediately after getting this call I checked my balance and the dropped call left me with a balance of 7.00 dollars , it took 13.00 off my pre-paid account which never put back. Global Tel Link is supposed to provide you with a rate of the accepted call , and your website states that most billing rates are provided during the introduction of the attempted collect call. If the rate is not offered, contact the Billing and Customer Service Department, however the consumer does not know this until after the outrageous calls come in and customer service does not provide this information voluntarily when the consumer begins using their service.
I am willing to pay the money I owe, but I want my account seriously looked into , I happen to know there are at least fifteen others that have had the exact same problem, I am sure that with all the people out there it will not be hard to file a class action law suit. I am very serious about this matter. I look forward to hearing from you within 10 days. If I do not get some action on this then I will use whatever remedies that are available to me in handling this dispute.

PS I work as a Paralegal so I am not unfamiliar with filing suit class Action or otherwise
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory