Cosco Verizon Stuart Lee Rebates Did not issue promised rebate on cell phone activation Irvine California

I can't believe after 5 years Mr. Stuart that you finally got around to my rebate issue, that is some Customer Service Dept. you have there. Basically, you wait for the Consumer to pass away from natural causes, which one of the other fellows sharing the service did 3 years ago. In truth you haven't got around to anything but to blame me for the lack of work on your end to fix it.
   
 5 years is a long time for your answer, maybe 5 more and you'll start the conversation about responsibility. I know Mr. Stuart it's not possible (according to you) that out of the huge mass of Rebates you handle for so many companies every year, you can't fathom that you screwed up and I was the lucky one you dropped the ball on.

In actuality it doesn't surprise me because your customer Verizon, is one of the biggest losers in Customer Service issues. I will never use their service's again, I must have spent literally 50-60 hours over the 4 years I was a captive customer with them, in Crestline CA. they have the only Cell Phone Service that services the area with coverage.
   
Stuart Rebates and Verizon, not only lost my Rebates and did nothing about it, except to pass me from department to department including transferred calls to Stuart Rebates and when "Me"  the consumer feels they're finally getting somewhere they disconnect the call. They do this dropped call scenario over and over and when you call back your at square one again.

They know this wears down the customer to where you have no time or energy to fight, so they win. I am not the only consumer to have this happen, I have heard from 4-5 other Verizon customers that they have given up as well because of the practice of dropping calls and not keeping notes on previous calls.

COSCO stepped up to the plate 5 years ago and gave me an in-store credit to make up for some of the rebates you didn't honor. The in-store manager separated himself from Stuart and Verizon as unimportant vendors. They looked over the contract and took responsibility because they do have Excellent Customer Service. You should realize that addressing this issue publicly after 5 years looks worse to consumers than doing what you did 5 years ago "NOTHING"

Stuart Rebates and Verizon should take notes from Cosco on how to handle their customers issues and stop passing the blame.

Shame on you, for waiting 5 years to even answer the complaint. I dropped Verizon for good as well as anyone like Stuart Rebates that gets in bed with them.

Mark from Palm Springs, CA. (I Moved) 3 years ago!

"We strive for excellent customer service, with a long list of favorable
testimonials concurring with that. Anyone, including Mark from Crestline
needs to contact our website to check status or file a research
request. There is a process you need to go through in order to receive
your rebate, but our job is to process and issue your rebates."

I spent the last 1 1/2 hours trying to contact Stuart Lee customer service through the company website. I purchased a phone at Costco and mailed in the required paperwork for an accessory pack weeks ago but have heard nothing. I first went through the process of inquiring about an unprocessed claim on the site and received a response there was nothing on file. I then looked for an option to contact customer service by phone or email to inquire why there is no record of my pending rebate.  In order to submit an inquiry to customer service on the site, you first have to complete a lengthy questionnaire, which I did. It would not send. I did this three times, as the data I entered wasn't saved each time. I searched for a customer service number. There is none. I finally did a Google search and found this site. Based on my experience, Stuart Lee may "strive for excellent customer service" but they are not providing it.  By the way, does anyone know how to reach Stuart Lee?

 

In response to Mark from Crestline California. Stuart Lee is a fulfillment house that issues rebates for a variety of companies throughout the United States. We issue valid rebates; however, we do not have authority to issue any monies without the consent of our client. We issue and average of 90-100 thousand rebates monthly without any problem at all. We have less than .0003 of rebates that fall under the category of customer service issues. This includes Stuart Lee not receiving the rebate, consumer error, i.e. late submissions, partial information and people who send in a rebate without their name and address, or they are submitted to the wrong processing house.

Every company we deal with is extremely reputable with the consumer's best interest at heart. We have been doing business with most of our clients for 8-10 years.

It is virtually impossible to lose someone's rebate in our system. We strive for excellent customer service, with a long list of favorable testimonials concurring with that. Anyone, including Mark from Crestline needs to contact our website to check status or file a research request. There is a process you need to go through in order to receive your rebate, but our job is to process and issue your rebates.

Without more information we can not help Mark from Crestline, but we would like to.

Stuartleerebates.com

Sincerely, Stuart Lee Customer Relations