• Report: #1006301

Complaint Review: CostCaptain.com

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  • Submitted: Wed, January 30, 2013
  • Updated: Wed, March 06, 2013

  • Reported By: Tomk — Missoula Montana United States of America
CostCaptain.com
Atlanta, Georgia United States of America

CostCaptain.com took the money but did not have the product Atlanta, Georgia

*UPDATE Employee: Order issues

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On 12/6/12 I ordered (on line) a protective cover for a Samsung Note & paid for 3-5 day shipping.

Costcaptain bill my credit card on 12/11/12
. 12/15/12 I inquired about my order by email. 12/16/12 they emailed me that they did not have the item and asked if I wanted to cancel.  12/17/12 I cancelled the order by email & reminded them that I wanted my card refunded . 12/21/12 I emailed that they had not responded.  12/22/12 They emailed that they still did not have the item & did I want to cancel. 
I again cancel.  12/22/12 they email that they had cancelled my order.  1/6/13 I emailed that my CCard had not been credited.  1/6/13 I received a robo-email that said their current turnaround time to review is one day.

1/16/13 I called their customer service number & got a recording that said they were busy and to leave name, phone #, & order# and they would get back.  I have not heard back.

1/26/13 I called my Ccard Company to dispute the charge and they credited my card back.

This report was posted on Ripoff Report on 01/30/2013 03:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/CostCaptaincom/Atlanta-Georgia-30306/CostCaptaincom-took-the-money-but-did-not-have-the-product-Atlanta-Georgia-1006301. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Order issues

AUTHOR: costcaptain - (United States of America)

Hi,
We can't tell your order number from the report, but if you are still having issues with your order, please email support@costcaptain.zendesk.com or call 866-912-9222.
Thank you.
CostCaptain Premier Support
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