- Report: #404912
Report - Rebuttal - Arbitrate
Complaint Review: Costco Inc.
Costco Inc.900 Montebello Blvd Montebello, California U.S.A.
Costco Inc. Costco Optical charges an $18.00 "corkage fee" for frames purchased elsewhere Montebello California
*Consumer Comment: somewhat agree
*General Comment: I totally agree
*Consumer Comment: The fact of the matter
*UPDATE EX-employee responds: $18.00 Customers Own Frame Charge
*Consumer Comment: I don't see the difference
*Consumer Suggestion: Seems Fair
*Consumer Suggestion: no difference from other businessesRh
*Consumer Suggestion: Next time, just send Randolph Engineering your prescription!
*Consumer Comment: If they are independent...
*Consumer Comment: Wow you had to pay for a service
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I purchased my frames from Randolph Engineering which is licensed by the U.S. Government to fabricate its Air Force glasses. The frames have a lifetime guarantee.
I figured that I would have my prescription lenses installed by Costco Optical.
Imagine my surprise, when I was charged $18.00 for not having purchased the frames from Costco Optical. I told them that as a member, optical was one of my privileges.
They explained to me that they are not part of Costco and operate independently. They pay Costco for the space inside their warehouses and avail themselves of the Costco members. So eye exams, eyeglass purchases and related optical services are as they see fit.
I've had to pay "corkage fees" to a restaurant when I've taken my own wine for dinner, but to pay it to a misrepresented "Costco Optical" because I brought in my own frames, is fraudulent.
This report was posted on Ripoff Report on 12/26/2008 12:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Costco-Inc/Montebello-California-90640/Costco-Inc-Costco-Optical-charges-an-1800-corkage-fee-for-frames-purchased-elsewhere-404912. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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