• Report: #1059762

Complaint Review: Costco Wholesale

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  • Submitted: Mon, June 17, 2013
  • Updated: Mon, June 17, 2013

  • Reported By: Nicole — Fairfield California
Costco Wholesale
1051 Hume Way Vacaville, California USA

Costco Wholesale Customer Service? Employee rude to long standing customer on several occasions. Vacaville California

*General Comment: LMFAO!!!

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First, let me say that my family has been going to Costco for many many years now. Ever since our Price Club became a Costco. I never had any problems with any of the locations up until the end of last year (2012). There is a custcomer service employee named Nichole at the Vacaville, Ca. location that has been rude to me on several occasions when I have had to return something there or ask a question. I can't remember specific details from past run-ins with her, but she is also unhappy looking and has an attitude that is less than desirable. 

This last time I had to deal with her was this past week, Thursday June 13, 2013. I had to return my second Galaxy s3 and mind you this is not my regular Costco, but this is where I originally bought the phone and they require you take the phone back to the original location. (For future reference, if you ever buy a phone at Costco, buy it at the closest location.) After finding out that I was missing a few things (2 leather cases and a usb cable) two other employees at the customer service counter advised me to go ahead and buy the Galaxy s4 and just use the parts from that box to return the previous s3.

The packages with the two phones are not the same, so I couldn't do that and found out I would have to go home to find the missing pieces to return the phone. Before I bought the phone, I said, "Well, you guys are going to give me a cash card and I would prefer to use it to buy the new phone rather than have a cash card after the fact."  They told me that they could return the money to the card that originally purchased the phone no problem.

So, after finding out the two phones don't have the same pieces, I went home and came back with the correct pieces for the s3. Then I ran into Nichole. The man from the cell phone counter came over with me and she looks at him and says, "I'm like the sixth person to help her." In a snotty tone like I was just ruining her whole life. When she finished the return she gave me cash back and I told her that two other women had said they could put the money back on the card. She says to me, "Well, I don't know what you think you heard, but you don't know what you're talking about."

I talked to the manager that was on that day and she didn't seem to care at all. I'm sure the next time I go, Nichole will still be working there and just as rude and unhappy as before. Ultimately, I just want to see her behaving better and treating customers with more respect.

This report was posted on Ripoff Report on 06/17/2013 12:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Costco-Wholesale/Vacaville-California-95687/Costco-Wholesale-Customer-Service-Employee-rude-to-long-standing-customer-on-several-oc-1059762. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment


AUTHOR: Tyg - ()

 Hey you try dealing with petulent unhappy children and see how you feel after 5 mins. Im sure you were 100% on your best behavour. You didnt make ANY kind of scene. Youre a complete Lady. RIIIIIIGGGHHHTT!

Now lets examine your post shall we?? You state you got the GS3. OK you had time enough to lose items from the box. So you had it for a short period of time. Im guessing you pulled the standard,"I want the newset one" and attempted to return the item. Buyers remorse, got it.

Now here you are in the store, and they tell you that you need ALL of what came with it to return it. That in and of itself probably set you off. Mainly because YOU had to drive back and find it all. Then you get back with all the items and she gives you cash back.

You know, you are awful quick to point out someone elses failings when you dont have to do thier job. Tell ya what. WHY DONT YOU GO DO HER JOB??? Maybe a little perspective might get you to see that you are dealing with human beings, NOT ROBOTS. You put her name and location where she works right out on the internet because your a buthurt little baby. Well grow up, and I certainly hope someone does to you what you have done to someone else.

Personally I hope this employee finds this post and slaps you with a defamation of character lawsuit because its no more then YOU deserve. YOU talk about respect as if its something on tap. Well its not. You have to give it to get it. Even the "Little" respects like showing some empathy to someone who has a very difficult job to do. I know she has to deal with fraud,lies, damaged product and unrealistic demands from customers. To sit here and post about her on a PUBLIC forum, is to show yourself to be less then human and completly lacking in any sort of sympathy.

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