• Report: #272685

Complaint Review: Cottman - AAmco Transmission

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  • Submitted: Wed, September 05, 2007
  • Updated: Wed, September 19, 2007

  • Reported By:Simi Valley California
Cottman - AAmco Transmission
1119East Highland Dr. Saint George, Utah U.S.A.

Cottman/AAmco Transmission I paid $1124.87 for transmission repairs which was supposed to be covered under warranty Saint George Utah

*UPDATE Employee: Electronics

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Sept. 2, 2007

AAMCO Transmission
Customer Services


I had a Cottman transmission / AAMCO Transmission installed in St. George, UT. on July 25, 2006. Our motor home has been in and out of garages 4 times in 1 year. When traveling between Canmore & Kamloops, BC. On July 13, 2007, it would not shift by its self. I was able to drive to Lakewood, WA. And was directed to AAMCO transmission in Tacoma /Lakewood by Jerry Doherty of AAMCO transmission, formerly Cottman transmissions, in St. George, UT. They kept the R V for a week and Chris, said, "The diagnostic test showed it was in the wiring between the transmission and the processor".

He suggested I go to Ford in Auburn, WA. Because AAMCO doesnt repair wiring. The diagnostic test was $175 and the test at Ford showed it was the transmission. We went back to Tacoma / Lakewood where AAMCO had a heavy duty truck on the lift. We were told we would have to wait. In St. George, UT., Boise, Id. and Baker City, Ore. no lift was used to work on the transmissions. When I told Chris, at AAMCO, he said "we don't work on transmissions without putting them up on the lift".

After waiting 12 days with a number of excuses, I called Auburn Ford, but they were tied up for over a week, so I went to Tacoma / Lakewood / Ford, which was only 3 blocks away from AAMCO Transmission in Tacoma / Lakewood. It cost $949.15 for them to replace the shifting solenoid assy. in the transmission. On Aug.8, 2007 I called Jerry Doherty, AAMCO in ST.George, UT. And talked with Dave. He told me Jerry Doherty would call me right back, but he never did. On Aug.20, I left Jerry a message.

On Aug.22, I talk with Dave again and was assured Jerry would call me right back. On Aug. 24, 2007 I called Brent Johnson @Tourist Transmission in Salt Lake City, UT., The builder of the transmission. He said," He had talked with Jerry in St. George and told him to call me".

As of yet, he hasn't. All this work done on the transmission is covered under warranty and needs to be paid by AAMCO. I will be more than happy to discuss this situation in depth with you in person or on the phone. This has been an extremely frustrating transaction overall, not only the lack of commutation, but braking down 4 times, being towed 2 times, and replacing the transmission completely twice, the last being Dec. 05, 2006. One more thing. Chris would not let me talk with the owner.

Sincerely, W B Couch

Bill
Simi Valley, California
U.S.A.

This report was posted on Ripoff Report on 09/05/2007 10:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cottman-AAmco-Transmission/Saint-George-Utah-84770/CottmanAAmco-Transmission-I-paid-112487-for-transmission-repairs-which-was-supposed-to-272685. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Electronics

AUTHOR: Cottman Manager - (U.S.A.)

Bill,

Sounds like you have a mess there, especially when you deal with a shop that did not originally do the work. At our shop, all vehicles must go on a lift when we checkout a problem...ensures that we are thorough and do not miss anything. That is normal procedure for most shops.

As far as the solenoids go, they are not part of your transmission warranty unless they were replaced as part of the original repair and listed on the invoice(just read the details on the reverse). If they where, then they should be covered. It should have never taken so long for sure.

When you get into electronic/computer control issues, shops have varied levels of expertise. It can be very hard to diagnose properly sometimes. I do no know what tranmission is in your motorhome, but the price paid for solenoids seems high.

One last thing....motorhomes are always more, and take longer due to lift issues. Many shops do not even have the capacity to handle them.

Good luck,

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