- Report: #118304
Report - Rebuttal - Arbitrate
Complaint Review: Cottman Transmission
Cottman Transmission814 South Dale Mabry Hwy Tampa, Hawaii U.S.A.
Cottman Transmission Armed Forces Members Beware. ripoff Transmission failed twice within 10 months of rebuild. Tricked into violation of warranty. Tampa Florida
*Consumer Comment: Both Coasts heard from. Time for the Judge?
*Consumer Suggestion: Looks like they're still learning the transmission business at this Cottman!
*Consumer Suggestion: the bad tv grommett struck again
*Consumer Comment: Stormin Norman from DC
*Consumer Comment: that really stinks that cottman would rip off anyone let alone, a service man
I'm in the USMC and was stationed at U. S. Central Command at the time. On 1 July 2004, I was transferred to Camp Smith, Hawaii. My wife and I drove across country and shipped the car from Long Beach. On 10 November, my transmission failed again. Since there is no Cottman Transmission in Hawaii, I had my transmission diagnosed by an ASE certified technician in Pearl City who said it was "fried".
I called Steve (Manager) in Tampa and explained that I was leaving on Marine Corps business 13 November and had to get my car fixed in case my wife needed it while I was gone. He said to get it fixed if I needed to but that they would need to know what parts were replaced. He also said the owner (George) was gone for the day and that I would have to talk to him to receive any kind of reimbursement since it was not a Cottman Dealer. The technician in Hawaii also called Steve to explain what was wrong and to make sure they had put all the upgrades in when it was rebuilt.
The morning of 12 November, I spoke to George (owner) who said he would have to discuss it with Steve (manager). The technician again called Tampa after he had the transmission apart to tell them what he had found. I spoke to Steve again later in the day and he he said I would still have to talk to George but that he was gone for the day. The repairs were completed that afternoon
at a cost of almost $1,600.00.
On 15 November I received an email from Cottman Customer Service informing me that the Warranty was void because I had work performed on it without their authorization. I contend that it was authorized. What was not authorized was reimbursement.
Pearl City, Hawaii
This report was posted on Ripoff Report on 11/16/2004 08:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cottman-Transmission/Tampa-Hawaii-33609/Cottman-Transmission-Armed-Forces-Members-Beware-ripoff-Transmission-failed-twice-within-118304. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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